Training Programs Manager
Raleigh, North Carolina
North Carolina – Operations /
Full-Time /
Hybrid
Kind Behavioral Health, a leading provider of Applied Behavior Analysis services, seeks to hire a Manager of Training Programs to lead the oversight, maintenance and execution of our ongoing training and onboarding programs. KBH is dedicated to improving the lives of children with Autism Spectrum Disorder (ASD). We provide life-changing treatment to children with ASD through providing outstanding quality care and delivering exceptional clinical outcomes in an environment in which all are encouraged to be kind, think big, have fun, and do good.
Essential Job Responsibilities:
- Partner with subject matter clinical experts to ensure that all training materials (both written and electronic) are current and reflect KBH and industry best practices.
- Work with operations and people team members to ensure the timely and effective implementation of training programs.
- Create and oversee tracking of training programs to capture trainee participation, comprehension and developing an exceptional management process to address outliers.
- Partner with clinical leadership to develop quality metrics to measure ongoing training program effectiveness and provide recurring reporting on these metrics to leadership.
- Partner with clinical and operational leadership to align training calendar deliverables that do not otherwise interfere with other meetings and/or priorities.
- Serve as the administrator for third party training certifications (i.e. ACE certifications, CEU administration).
- Ensure that all trainer roles remain actively filled and that all trainers have necessary tools and resources to be successful.
- Provide support to trainers’ clinical supervisors relating to performance and engagement.
- Provide regular written and verbal updates to leadership on training roadmap, calendar and measurement.
- Manage process to fill any open trainer positions, partnering with appropriate decision makers based upon specific nature of a given opening.
- Manage vendor relationships relating to learning management system and other training-related 3rd party vendors.
- Manage learning management system and other systems/tools necessary to deliver content across various settings/populations.
- Build and maintain an organization-wide catalog as a shared resource for employee consumption.
- Build and/or recommend content associated with advancing organization’s values and core attributes.
Qualifications and Competencies:
- Bachelor’s degree. Graduate degree in business, HR, I/O psychology or other related field preferred.
- 3+ years experiencein bothtraining program management and training execution.
- Demonstrated experience delivering high-impact training at scale, both in-person and virtual.
- Experience in healthcare, clinical or educational environments preferred.
- Self-starter that adapts well to change in a fast-paced and sometime unstructured workplace, proactively raising issues as they arise, or as additional support is needed
- Flexible attitude and enthusiasm for positive change
- Professional and comfortable working with all employees, including the senior leadershipteam, in highly collaborative and cooperative fashion
- Exceptional communication skills, writing skills, interpersonal skills, and ethical mindset
- Highly proficient in Office suite (Word, Excel, PowerPoint and Outlook)
- Willingness to travel within KBH markets
- A desire to be challenged, make an impact, and learn in one of the fastest growing companies based in NC
- Role performance will be measured by a set of agreed upon KPIs, such as pass rates, student success, training execution, and learner feedback.
Location: This role has flexibility to be on site at our corporate headquarters in the Raleigh-Durham area, hybrid, or remote, based on the ideal candidate.
