Senior Product Manager- Fulfillment Services

Houston, Texas /
Product Management /
Full-time
About Us:

Cart.com is an ecommerce software, services, and brand holding company on a mission to democratize ecommerce and give digital merchants the freedom to grow. We are integrating all the pieces of the ecommerce value chain brands need to thrive, creating a truly end-to-end Ecommerce-as-a-Service platform that helps third party brands (and a few of our own) move faster, grow later, and deliver on their promises more completely.  

Cart.com is looking for a dynamic individual to join the organization as a Senior Product Manager. The Senior Product Manager will lead the vision and execution of the product road map for the tech stack that powers Cart.com’s [1]fulfillment-as-a-service business, including a Warehouse Management System, Order Management System, Transportation Management System, shipping logistics and rates management systems and product planning and procurement systems [2] ecommerce platform business, including an online storefront and website theming system, sales channel management solutions, merchant payment processing and lending tools, and our api, apps and integrations engine. This is a highly cross-functional position, requiring the management of a diverse set of stakeholders throughout the company.

We see this role growing as we introduce new products and functionality to the market over time. In this position, you will prioritize and develop a coherent, well-integrated product suite that serves customers’ needs and drives business growth. This position requires a disciplined approach and focus on execution while remaining solution-centered on design strategy and problem solving with continued product feature enhancements over time.

Responsibilities:

    • Determine and execute the product vision by managing the product roadmap and prioritizing initiatives to achieve business objectives
    • Gather and use data to drive key business decisions and develop high-quality insights into our customers’ user experience and pain points
    • Utilize and optimize feedback loops from customers’ to improve voice of customer in the product development lifecycle
    • Work with Sales, Marketing, and Customer Success teams to identify unmet customer needs to drive growth
    • Work closely with the product and engineering leaders to continuously optimize our product delivery process
    • Groom and prioritize product backlog effectively by leading negotiation and trade-off discussions with key team leads across the organization with a data-driven mindset
    • Define and track product success metrics and measure outcomes to improve and iterate
    • Hold cross-functional teams accountable to delivering outcomes that will drive business results
    • Set clear expectations on projects, product launches, and coordinated release plans and work closely with the Technology, Data and Marketing teams to design, schedule and deliver in an agile environment
    • Conduct product research to establish and maintain competitive intelligence in the market
    • Build solutions which reduce workload for our Customer Success organization while enabling customers with valuable self-service capabilities
    • Partner with Sales and Marketing teams to develop campaigns to drive product adoption, go-to-market releases and utilization of new and existing features
    • Work with Operations leadership team and personnel to identify software improvements to increase operational efficiencies

Requirements:

    • Bachelor’s degree in a field with a strong emphasis on technology (Computer Science, Engineering, Information Technology, Analytics, Mathematics and/or Business). MBA or advanced degree in Engineering/Computer Science is preferred, but not required
    • 3-7 of years of Product Management experience, at least 3 of which include experience with cloud and / or SaaS solutions
    • Focused on delivering business outcomes and moving metrics—not just shipping features
    • Extensive experience in user interface and/or user experience design (UI/UX)
    • Extensive experience with APIs and third-party integrations
    • Experience with building/designing/launching e-commerce functionality preferred
    • Track record of successfully launching products and managing the product life cycle
    • Ability to define a long-term product or business strategy, while executing on short-term product development goals and maintaining an understanding business impact and trade-offs
    • Strong understanding of technical constraints while effectively balancing quality and speed
    • Ability to lead teams through ideation, research, and the natural ambiguity that occurs when defining new features
    • Strong skills around cross-functional collaboration, influence, and communication; a proven ability to achieve clarity and drive focus in a complex and dynamic environment, including creating alignment with senior leaders
    • Strong ability to build trust and rapport with internal and external partners
    • A deep understanding and empathy for end-users
    • Proven track record of listening deeply to customers, understanding their problems, and applying logical and elegant solutions to those problems
    • Excellent written and oral communication skills that include the ability to clearly articulate business needs and customer problems as a context for collaboration to best solve complex problems
    • Detail-orientation with great organizational skills, comfortable with ambiguity and ability to distill complex issues into structured frameworks and concrete action plans
Our Core Values 

These aren’t just buried somewhere in an employee manual. We live and breathe them. They’re on the walls and live in our hearts. They come up constantly in conversations and actions. They govern the decisions of the newest hire all the way up to our CEO: 

1. Think outside the box. Actually, think like there is no box 
2. Dream big, work hard, never give up 
3. Fail fast but learn even faster with curiosity 
4. Blame no one and respect everyone 
5. Remember: earning it is always better than the alternative 
6. Have fun…lots of it! 

Cart.com is deeply committed to building a diverse and inclusive workplace. We’re proud to be an equal opportunity employer, seeking to identify and onboard people from all walks of life. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.