Enterprise Customer Success Manager

New York, New York
Go to Market – Customer Success
Full-time
From smartphones to connected cars, location data is changing the way we live and the way we run businesses. Everything happens somewhere, but visualizing data to see where things are isn’t the same as understanding why they happen there. CARTO is the world’s leading Location Intelligence platform, enabling organizations to use spatial data and analysis for more efficient delivery routes, better behavioural marketing, strategic store placements, and much more.
Data Scientists, Developers and Analysts use CARTO to optimize business processes, and predict future outcomes through the power of Spatial Data Science.

Backed by leading VC firms Accel Partners, Salesforce Ventures, Earlybird Ventures, and Kibo Ventures, CARTO is poised to lead the LI space.

We are looking for a growth-focused, and results-driven Customer Success Manager (CSM) to work with CARTO’s most strategic customers to use location intelligence to solve their high-impact business needs. Our Customer Success Team ensures clients adopt and see value with CARTO. Our aim is to be trusted advisors to our customers – helping solve business problems with CARTO solutions, managing accounts, and ensuring that customers love CARTO. This role will be based in our Manhattan (New York) office.

What you will achieve:
Ability to deliver results through others by leading and influencing different phases of the customer lifecycle (from onboarding to renewal) 
Maintain high levels of engagement to ensure your customers see value from insights, increase adoption, and uncover new uses for CARTO’s location intelligence tools.
Identify opportunities for expansion and be a source of intelligence to drive the evolution of our products and new solutions.
Establish a trusted advisor relationship with our most strategic enterprise customers across different verticals -- engaging to deeply understand their business needs and goals with CARTO.
Be the voice of our customers at CARTO, interfacing with Product and other teams.
Analyze and interpret data to present actionable insights (KPI´s, forecast, P&L, etc.)


What you need to thrive:

Our CSMs need to be able to help our customers with different types of queries by navigating wisely the organization and consistently be able to prove the value of Carto. You will be managing enterprise accounts working with senior business managers at large, complex companies.
For this, successful CSMs have:
4+ years of enterprise customer-facing customer success, SaaS account management, or strategic consulting, with a strong technical foundation and business savvy.
The ability to speaks to C level stakeholders comfortably
The skills to lead technical conversations. 
The skills to use data, CARTO products, and your technical skills to develop proofs-of-concept and advise on solutions. 
The ability to translate complex technical messages into easy to articulate action plans.
Experience handling complex enterprise organizations and solving difficult problems.
Proven ability to develop successful collaborations, trust, and communications with executive leadership, technical and sales teams, along with technical users of the software.
Curiosity and a passion for serving customers. Ability to be diplomatic, empathetic, poised, and action-oriented when working with customers.
Excellent communication and interpersonal skills.
A strong combination of being both a team player and a detail-oriented, self-starter.
Familiarity with SQL is invaluable 
Bonus points for:
 experience with Analytics, BI tools, ETL tools, and enterprise SaaS startups.
basic knowledge of javascript, HTML/CSS, and APIs.
Technical knowledge of Geo world and tools.
Excellent communication skills in both English and Spanish


What we offer:

Competitive, results-based compensation
Flexible work hours in a focused but casual environment
Excellent benefits, including 100% medical, dental, and vision coverage for employees 
Generous—really generous—time off, 401k with match, and stock options
Snacks and beverages galore
Growth prospects at a truly welcoming, multicultural and multilingual company
An opportunity to enter a company that will be category-defining
A big vision: to help the world use location-based data to make better decisions. We believe that openness and sustainability are baked into this vision, and we’re sharing it with the world.


To apply:
Provide us your resume and a letter explaining your interest. Be sure to let us know why you’re a great match for this role and for CARTO!
Do you feel that you don't check all of the requirements? At CARTO we believe that professional development happens through teaching and learning from your peers and managers. Even if you’re uncertain about whether you have the experience we’re looking for, please apply if this position sparks your curiosity.
A diversity of identity, perspective, and experience makes us stronger. We welcome you to apply to CARTO regardless of your background, gender, ethnicity, orientation, or ability.To learn more about us, please visit our blogor follow us on Twitter (@carto) or Instagram (@cartohq).Not the right job for you? Take a look at the rest of our openings at carto.com/careers