Partner Relationship Manager (USA)
New York, United States
Business – Partner Management /
Permanent /
Hybrid
Role Purpose:
To build, maintain, and optimize partner relationships while equipping Dublin-based Trading Squads with insightful analyses, comprehensive data-driven reports, and strategic partner updates that drive enhanced business performance. Additionally, to deliver regular, detailed, and insightful reporting and performance updates to US-based partners.
Reporting to: Head of Relationships, North America
Main Accountabilities and Key Tasks:
- Build and maintain robust partner relationships, including travel to partner locations and industry conferences as required.
- Actively participate in Trading Squads, collaborating closely to produce detailed data analyses and performance insights that help partners fully understand pricing dynamics, impacts on commission structures, and profitability drivers.
- Ensure timely, insightful, and clearly communicated reporting on trading outcomes and key performance indicators (KPIs) to partners, highlighting performance trends and opportunities.
- Represent partners internally as their advocate, using data-driven insights to facilitate informed decisions and cross-functional collaboration.
- Leverage comprehensive data analysis and reporting to maximize partner revenue potential by advocating CarTrawler’s best-in-class car rental and insurance integrations.
- Anticipate and proactively address partner needs and expectations, understanding their business drivers and motivations.
- Efficiently triage and resolve partner issues, channelling actionable insights to appropriate internal teams.
- Successfully use performance data and insights to upsell incremental or enhanced solutions, driving stronger commercial outcomes for existing partners.
- Attend partner meetings and industry conferences in North America, with 1-2 annual visits.
- Renewal of partner contracts as and when they arise.
Knowledge and Experience:
- Minimum 4+ years in a Partner Relationship Management role with a strong emphasis on data analysis, insights, and reporting.
- Exceptional relationship-building, negotiation, presentation and communication skills.
- Proven analytical capabilities, able to interpret complex data sets and communicate insights effectively.
- Strong commercial acumen, understanding of financial indicators and contractual knowledge.
- Ability to independently manage multiple projects, leveraging data insights in a cross-functional, dynamic environment.
- Comfortable thriving in a fast-paced, unpredictable setting.
- Experience in the tech sector is advantageous and project managing technology platform implementations and enhancements.
