Chief Concierge/Resident Operations Manager, 8500


Do you love luxury? Are you curious and love being in the know on the hottest spots in your city? Are you a demonstrated leader who expects the best?
At Caruso, one of the leading private real estate companies is the U.S., with a number of iconic properties in Southern California – from The Grove and The Americana at Brand, to 8500 Burton Way to The Commons in Calabasas, we are seeking for a talented individual to spark creativity and oversee beautiful design and branding for our current portfolio of properties and retailers; significant number of  residential, retail and hotel projects coming online in the next few years; our parent company; and dozens of companies who activate their brands on our properties and rely on our idea power and marketing support for shared success.
The Chief Concierge/Resident Operations Manager will report into the General Manager of 8500 Burton Way and lead a great team of concierge ambassadors, engineering, and valet at our luxury residential building in Los Angeles.
The ideal candidate will manage the lobby space to ensure we are providing the highest level of service to exceed residents’ expectations, doing so with efficiency, professionalism, creativity, and sound business decisions. This individual will train, coach, and develop the Concierge team to achieve continuous service improvements, and will hold the team accountable to Caruso standards.

This position will function as a brand ambassador and curator for the Property, and will cultivate relationships throughout the city to benefit its residents. This includes maintaining an updated network of the best available service providers, vendors, partners, and industry counterparts.

Essential functions and responsibilities:

    • 5+ years of experience in a leadership position in a 5- star luxury lifestyle environment or luxury retail environment
    • You are a people person with enviable customer service skills
    • Quick thinker and loves to plan events
    • A great communicator who is a natural leader
    • Self-starter with lots of initiative, team spirit and positive outlook
    • An unflappable temperament 
    • Professional integrity
    • Thrives in a fast-paced work environment.
    • Ability to multi-task & prioritize workload.
    • Proven problem-solving and interpersonal skills

Caruso is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Caruso  considers all applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative.