Santa Helper

The Grove
The Santa Helper will provide an unparalleled level of service in a professional, friendly, warm and engaging manner in order to exceed guests and/or residents expectations.    This position will greet guests/residents, assist with posing children on Santa’s lap and work to provide a memorable holiday experience.  Santa Helpers will help monitor lines of waiting guests/residents, answer questions regarding the property or attend to special requests from guests/residents.  Santa’s Helpers will perform all responsibilities with professional enthusiasm and the highest regard for the true meaning of hospitality.  Must be comfortable with spreading holiday cheer and utilizing a variety of seasonal greetings.

Qualifications required:

    • Ability to provide superb customer service skills, while maintaining a professional and friendly demeanor at all times.
    • Minimum of two years’ experience in a hospitality setting.
    • Excellent verbal communication skills; Professional and pleasant tone of service.
    • Must be an organized; detail oriented, self-starter who is able to work independently and part of a group.
    • Must be flexible to work weekends, early morning, late nights and holidays to support the operation and entire Concierge team needs.
    • High School Graduate

Essential functions and responsibilities:

    • Utilize all resources available to ensure full knowledge and understanding of Caruso property, in order to provide an exceptional 5-star service experience for our guests and/or residents.
    • Comfortable with welcoming our valued guests using a variety of seasonal greetings including, but not limited to, “Happy Holidays”, “Merry Christmas”, “Happy New Year”.
    • Uses outstanding customer service skills to properly resolve resident or guest complaints; follows company protocols through exercising “LEAP” from the Caruso Hospitality Standards.
    • Other duties as assigned.

Success factors/job competencies:

    • Must have happy, cheerful attitude and the ability to make kids smile
    • Patience
    • Must love the holidays!

Physical demands and work environment:

    • Ability to understand and communicate effectively in English
    • Able to push a Bell Cart or Flat Bed up to 30 pounds
    • Standing for up to 8 hours a day
    • Sitting up to 8 hours a day, walking up to 8 hours a day
    • Ability to climb stairs
    • Ability to stoop and bend
    • Equipment used: phone system, computer, Radio, Bell Cart or Flat Bed Cart
    • Must be clean shaven at all times
    • Uniform provided must be worn properly and in accordance to the uniform standards within the policies and procedures of this role.