Assistant General Manager, West Valley Portfolio

The AGM of The West Valley will be responsible for the day-to-day operations of the center, with specific focus on tenant relations, the guest experience, budgeting and expense control, and maintaining high standards across all properties.
As a key member of the property leadership team the primary objective is to increase the value of the property through effective center management, combined with consistent strategic efforts to increase sales and traffic to our tenants, while creating a unique and compelling guest experience that supports the core values of the company.

Essential Functions and Responsibilities:

    • Meet regularly with retailers to discuss sales, identify trends, communicate events and promotions, discuss upcoming initiatives, and provide assistance
    • In partnership with GM, works closely with Marketing to drive traffic and sales to retailers through curated events, promotions and in-store activations
    • Maintain a responsible open-line of communication with tenants including handling tenant complaints, lease enforcement and preparation of amendments
    • Manage new “Enhancing Customer (Tenant) Relations” initiative, to help solidify Caruso as the Landlord of choice for our retail customers.  Identify additional initiatives to assist in Enhancing the Customer (Tenant) experience on our properties
    • Work closely with Tenant Services, Leasing and Construction on tenant and center related projects.
    • Assists the GM in setting expectations and holding the staff accountable to implementing the business strategy and company initiatives throughout all aspects of the operation, ensuring that all Caruso standards are being adhered to
    • Assist with preparation of annual budget and monthly forecasts
    • Expense control including negotiating contracts, authorizing expenditures, reviewing monthly profit and loss statements
    • Responsible for contract services and performance management including negotiation, renewals, supervision and termination
    • Assists with the collection of accounts receivables balances as directed by GM. Maintains an accounts receivable balance of .05% or below
    • Inspect the interior/exterior of the buildings on a daily basis, addressing all deficiencies in a timely manner; ensuring the properties reflect the Caruso standard at all times
    • Maintain liaison with various city departments on building and safety issues
    • Address guest complaints in a professional and timely manner in compliance with company standards
    • Work closely with the surrounding community members, charitable organizations, city staff and local businesses to ensure the properties continue to operate as the “town center” of the community, while driving consistent traffic and sales to the center

Knowledge/Skills Required:

    • Thrive in an entrepreneurial environment & is consistently looking for ways to think outside-the-box
    • Proven success achieving results both independently & through others by fostering a spirit of teamwork
    • Risk-taker who is not afraid to go above & beyond to exceed a customers' expectations
    • Agile leader who prioritizes their schedule to ensure business goals are achieved
    • Utilizes critical-thinking in managing processes, routines & best practices to limit company exposure and loss
    • Possess thorough knowledge and experience of the operations of a shopping center including conformance to budget standards and the day-to-day operation of maintenance, security, housekeeping and guest service functions
    • Understands the importance of collaboration and partnership with all company stakeholders in an effort to achieve company goals and initiatives
    • Ability to communicate effectively and professionally with tenants, vendors and employees regarding center operations or personnel issues
    • A motivational leader, with the ability to manage and develop subordinates
    • Ability to multi-task between various projects with ease and flexibility

Qualifications required:

    • Personable, polished and professional with a positive attitude
    • Ability to speak clear and concise English
    • Ability to maintain a high level of confidentiality
    • Strong attention to detail
    • Excellent judgement and decision making skills
    • Exceptional communication skills (written + verbal)
    • Excellent computer skills (Word, PowerPoint, Excel)
    • Proven problem solving and interpersonal skills
    • Possess the ability and skill to motivate others
    • Experience in a hospitality field such as hotels, retail or restaurant is highly preferred
    • Ability to work a rotating schedule during the hours the center is operating, including nights and weekends as necessary
    • Able to cope with shifting priorities difficult situations and deadlines
    • Must be able to respond to the property 7 days a week, 24 hours a day to handle emergencies


    • College Degree preferred
    • High School Diploma required