Bunny House Helper (The Americana at Brand)

The Americana at Brand
The Bunny House Helper is a seasonal role that will provide an unparalleled level of service in a professional, friendly, warm and engaging manner in order to exceed guests and/or residents expectations. This position will greet guests/residents, assist with posing children on the Easter Bunny’s lap and work to provide a memorable holiday experience.  Bunny House Helper’s will perform all responsibilities with professional enthusiasm and the highest regard for the true meaning of hospitality.  

    • Ability to provide superb customer service skills, while maintaining a professional and friendly demeanor at all times.
    • Minimum of two years experience in a hospitality setting preferred.
    • Excellent verbal communication skills; Professional and pleasant tone of service.
    • Must be flexible to work weekends, early morning, late nights and holidays to support the operation and entire Concierge team needs.
    • Must have a happy, cheerful attitude and the ability to make kids smile.
    • Patience.
    • Must love the holidays!

    • Essential functions and responsibilities:
    • Utilize all resources available to ensure full knowledge and understanding of Caruso property, in order to provide an exceptional 5-star service experience for our guests and/or residents.
    • Comfortable with welcoming our valued guests using a variety of seasonal greetings.
    • Help monitor line queue and (assist and execute with any special property related requests from guests/residents) 
    • Other duties as assigned.

    • Physical demands and work environment:
    • Ability to understand and communicate effectively in English
    • Able to push a Bell Cart or Flat Bed up to 30 pounds
    • Sitting, standing and/or walking up to 8 hours a day
    • Equipment used: phone system, computer, radio, (bell cart/flatbed, iPAD, DSLR Camera)
    • Must be clean shaven at all times
    • Uniform provided must be worn properly and in accordance to the uniform standards within the policies and procedures of this role.