Director of Quality
Toronto, ON
R&D - Technology – Dev Shared /
Full Time - Permanent /
Hybrid
Caseware is one of Canada's original Fintech companies, having led the global audit and accounting software industry for over 30 years, with more than 500,000 users across 130 countries and available in 16 different languages. While you might not have heard of us (yet) over 36,000 accounting and audit professionals list Caseware as a skill on their LinkedIn profiles!
We are seeking a highly motivated and detail-oriented Director of Quality to join our R&D Technology Team at Caseware, a leading SaaS organization. As the Director of Quality, you will play a critical role in ensuring the stability, scalability, and security of our software, which is critical to our customer experience. You will work closely with the Quality Team to build and lead a high-performing quality team, developing robust testing strategies, and driving a culture of continuous improvement in product quality and reliability.
❗This is a Full time position
📍 Location: This is a hybrid role requiring the successful candidate to work 3 days a week in our Toronto office, located at 351 King Street East, Suite 1100, Toronto, ON M5A 4T9.
Contact:
Taha Usmani - Senior Talent Acquisition Partner
What you will be doing:
- Quality Strategy & Leadership:
- Define and execute the overall quality vision, strategy, and roadmap aligned with the company’s product and business goals.
- Champion a quality-first mindset across product, engineering, and operations.
- Establish quality metrics, KPIs, and dashboards to track and improve product health.
- Process & Governance:
- Implement and optimize quality frameworks, including automated testing, regression testing, and performance testing.
- Drive adoption of AI throughout delivery in the Quality organization.
- Ensure alignment with security, compliance, and DevOps best practices.
- Drive root cause analysis and resolution of critical production issues.
- Team Leadership:
- Build, lead, and mentor a distributed team of QA Analysts
- Foster a culture of ownership, accountability, and continuous learning.
- Collaborate cross-functionally with Product, Development, DevOps, and Customer Support teams
- Transform Quality organization into Best-in-Class quality organization (for a B2B SaaS company) moving to a full SDET and cloud native skillset.
- Automation & Tools:
- Oversee the selection and implementation of test management and automation tools.
- Drive and deliver increased pace of delivery via use of AI tools, embedding AI into end-to-end delivery.
- Ensure comprehensive test coverage.
- Customer-Focused Quality:
- Proactively monitor product performance in production environments and drive rapid incident resolution.
- Partner with Customer Success and Support teams to integrate customer feedback into the QA process.
What you will bring:
- Proven experience (8+ years) in software quality assurance, with at least 3 years in a senior leadership role within a SaaS environment.
- Strong expertise in quality engineering, test automation, performance testing.
- Experience with cloud platforms (AWS), and modern tech stacks.
- Familiarity with Agile/Scrum, DevOps practices, and software development life cycles.
- Exceptional leadership, communication, and stakeholder management skills.
- Bachelor’s degree in Computer Science, Engineering, or a related field
What's in it for you:
▪️Innovation is at our core. We work with cutting-edge technology in accounting and financial reporting, constantly pushing the boundaries to create impactful software solutions.
▪️We are committed to a collaborative culture, where your ideas are valued, and knowledge sharing is encouraged within a supportive, inclusive team.
▪️Work-life balance is important to us. We offer flexible work options, remote opportunities, and generous time-off policies to ensure a healthy work-life balance.
▪️We offer competitive compensation, including a competitive salary and comprehensive benefits such as health insurance and retirement plans.
▪️We are driven by impactful work. Your contributions directly affect how our clients manage financial processes and drive their success.
▪️Recognition and rewards matter to us. We celebrate hard work through recognition programs, performance bonuses, and opportunities for career growth.
▪️We embrace global opportunities. Work on international projects and collaborate with a diverse, global team.
About Caseware:
Caseware's cutting-edge software products are meticulously designed for accounting firms, corporations, and governments. Our teams are continually collaborating, innovating, and building upon our existing suite of products. With a customer-focused mindset, we are building technology that is shaping what the future of audits, financial reporting, and financial data analytics will look like.
With a recent strategic investment from Hg Capital in 2020, Caseware is now in its next major growth phase as we double down on the people and products that have made Caseware so successful to date.
One of Caseware's core values is Many Voices, One Team and with that in mind, we're dedicated to building teams as diverse as our customers in an equitable and inclusive way. We welcome and encourage candidates of all backgrounds to apply. Should you require accommodations or have any questions at any point during the application or interview process, please e-mail our People Operations team at talent@caseware.com.
Background Check:
Any candidates successful in obtaining an offer for a position will need to successfully complete a background check through Certn.co which typically includes an Identity Verification and Criminal Record Check. Executives and Senior Managers will undergo a Soft Credit Check as well. Candidates residing in the Netherlands and Germany are excluded from undergoing background checks via Certn.co
Security and Fraud:
Caseware takes the security of candidates seriously. All legitimate communication from us will come from email addresses ending in @caseware.com and our open positions are always listed on reputable job boards and on our website https://jobs.lever.co/caseware. We will NEVER ask for payment or financial information from you. If you receive an unsolicited job offer, proceed with extreme caution.
