People Operations Associate
Toronto, ON
People Operations – Talent Retention /
Full Time - Permanent /
Hybrid
Caseware is one of Canada's original Fintech companies, having led the global audit and accounting software industry for over 30 years, with more than 500,000 users across 130 countries and available in 16 different languages. While you might not have heard of us (yet) over 36,000 accounting and audit professionals list Caseware as a skill on their LinkedIn profiles!
As part of Caseware’s global People Operations team, the People Operations Associate plays a vital role in delivering a consistent and data-driven employee experience across global regions with focus on the Americas. We are looking for someone who is passionate about HR systems, enjoys working with data, and is eager to streamline and improve processes through technology.
You will work closely with colleagues across the globe to ensure our HR systems (including BambooHR) are maintained accurately, integrated effectively with other platforms, and optimized to support global compliance and employee lifecycle operations.
❗This is a full-time, permanent position.
📍 Location: This is a hybrid role, requiring the successful candidate to work 3 days a week in our Toronto office located at 351 King Street East, Toronto, Ontario
What you’ll be doing:
- HRIS & Data Management:
- Maintain and update employee records in our HRIS (BambooHR), ensuring accuracy, consistency, and compliance with data protection regulations.
- Conduct regular audits of system data and processes, flagging discrepancies and implementing corrective actions.
- Support system updates, permissions management, and integrations with payroll, IT, and other internal platforms.
- Partner with our Senior HR Analyst to generate reports to support decision-making and provide insights into workforce trends.
- Operational Support & Process Optimization:
- Execute key employee lifecycle processes (onboarding, job changes, offboarding) using HR systems and automation tools.
- Help improve HR workflows and documentation, contributing to the development of Standard Operating Procedures (SOPs).
- Partner with IT and Finance to ensure seamless data flow across platforms and alignment with internal controls.
- Compliance & Document Management:
- Support compliance with regional labor laws and Caseware policies through timely documentation and system updates.
- Assist with the rollout and tracking of policy changes, ensuring acknowledgment through the HRIS.
- Maintain digital employee files and ensure data handling aligns with global privacy and audit standards.
- Employee Experience & Communication:
- Coordinate onboarding logistics via HR systems, including system provisioning, welcome communications, and workflow triggers.
- Act as a system-savvy point of contact for employees based in the Americas, guiding them through key processes with consistency and professionalism.
- Collaborate with global team members to align system messaging and user experience across regions.
What you will bring:
- 1–3 years of experience in HR operations, or a similar role (internships or co-op placements also considered).
- Hands-on experience working with HRIS platforms (BambooHR preferred) and strong technical aptitude.
- Comfort with Excel and reporting tools.
- High attention to detail and commitment to data integrity and confidentiality.
- Interest in process improvement and leveraging technology for HR efficiency.
- Strong communication and collaboration skills, especially in a remote or global environment.
- HR coursework, HR certification in-progress (e.g. CHRP), or related education is an asset.
What's in it for you:
▪️Innovation is at our core. We work with cutting-edge technology in accounting and financial reporting, constantly pushing the boundaries to create impactful software solutions.
▪️We are committed to a collaborative culture, where your ideas are valued, and knowledge sharing is encouraged within a supportive, inclusive team.
▪️Work-life balance is important to us. We offer flexible work options, remote opportunities, and generous time-off policies to ensure a healthy work-life balance.
▪️We offer competitive compensation, including a competitive salary and comprehensive benefits such as health insurance and retirement plans.
▪️We are driven by impactful work. Your contributions directly affect how our clients manage financial processes and drive their success.
▪️Recognition and rewards matter to us. We celebrate hard work through recognition programs, performance bonuses, and opportunities for career growth.
▪️We embrace global opportunities. Work on international projects and collaborate with a diverse, global team.
About Caseware:
Caseware's cutting-edge software products are meticulously designed for accounting firms, corporations, and governments. Our teams are continually collaborating, innovating, and building upon our existing suite of products. With a customer-focused mindset, we are building technology that is shaping what the future of audits, financial reporting, and financial data analytics will look like.
With a recent strategic investment from Hg Capital in 2020, Caseware is now in its next major growth phase as we double down on the people and products that have made Caseware so successful to date.
One of Caseware's core values is Many Voices, One Team and with that in mind, we're dedicated to building teams as diverse as our customers in an equitable and inclusive way. We welcome and encourage candidates of all backgrounds to apply. Should you require accommodations or have any questions at any point during the application or interview process, please e-mail our People Operations team at talent@caseware.com.
Background Check:
Any candidates successful in obtaining an offer for a position will need to successfully complete a background check through Certn.co which typically includes an Identity Verification and Criminal Record Check. Executives and Senior Managers will undergo a Soft Credit Check as well. Candidates residing in the Netherlands and Germany are excluded from undergoing background checks via Certn.co
Security and Fraud:
Caseware takes the security of candidates seriously. All legitimate communication from us will come from email addresses ending in @caseware.com and our open positions are always listed on reputable job boards and on our website https://jobs.lever.co/caseware. We will NEVER ask for payment or financial information from you. If you receive an unsolicited job offer, proceed with extreme caution.
