Manager of Compliance
United States
Compliance /
Full Time /
Remote
Job Title
Manager of Compliance
Division
Admin
Location
Remote/ Hybrid in Syracuse, NY
Join our dynamic team at CCMR3, where we specialize in providing exceptional debt recovery solutions while prioritizing empathy and integrity. As a leading firm in the industry, we are committed to upholding the highest standards of ethical conduct while delivering results for our clients. We are currently seeking talented individuals to join our dynamic team and contribute to our mission of changing the face of the Debt Recovery industry through our Rethink, Reimagine, and Recover philosophy. If you are driven, innovative, and thrive in a fast-paced environment, we invite you to explore the opportunities available with us.
Job Description
The Manager of Compliance will be responsible for supporting the development, implementation, and oversight of CCMR3 compliance program. This role requires a solid understanding of the regulatory environment governing third-party collections, including audit requirements from federal and state regulators. The Manager of Compliance will collaborate with legal counsel and operational teams to ensure compliance efforts are effective. This position reports to the Vice President of Education & Compliance.
Position Responsibilities:
- Support the development and implementation of comprehensive compliance programs and policies in line with federal, state, and local regulations governing third-party collections.
- Monitor and interpret changes in relevant laws, regulatory updates, and industry trends to ensure compliance and establish best practices within the agency.
- -Conduct internal audits and risk assessments to identify and mitigate compliance risks, including those related to consumer protection, data security, and fair collection practices.
- Participate in the quality assurance monitoring program to ensure adherence to compliance standards and identify areas for improvement, including leveraging speech analytics technology to analyze communication data, identifying patterns, compliance adherence, and areas for improvement. Utilize these insights to refine and optimize communication strategies.
- Collaborate with legal counsel and regulatory bodies to address compliance issues and investigations.
Assist in the development and maintenance of compliance-related documentation, including policies, procedures, and education materials.
- Serve as a point of contact for regulatory agencies and clients on compliance-related matters, under the supervision of senior leadership.
- Support the compliance and quality assurance team, fostering a culture of integrity and ethical behavior.
- Report regularly to senior management on compliance activities, risks, and issues.
- Assist in the implementation and oversight of internal testing procedures to evaluate the effectiveness of compliance controls and processes.
- Collaborate with IT and information security teams to support third-party vendor risk management, including onboarding and due diligence processes, ensuring vendors meet compliance and security standards.
Required Qualifications:
- Bachelor’s degree in business, law, finance, or a related field preferred.
- Minimum of 2 years of experience in compliance roles, preferably within the collections or financial services industry.
- Strong knowledge of relevant laws and regulations, including FDCPA, TCPA, FCRA, and audit frameworks from regulatory bodies.
- Detail-oriented with excellent organizational and analytical skills.
- Proficiency with technology, including general business tools such as e-mail, MS Word, Excel, and PowerPoint.
- Strong analytical, problem-solving, and decision-making skills.
- Excellent communication and interpersonal skills, with the ability to effectively educate, mentor, and influence employees at all levels.
- Proven ability to manage multiple projects and priorities in a fast-paced environment.
- High ethical standards and a commitment to maintaining the integrity of the company’s operations.
In joining our team at CCMR3, you'll have the chance to make a real difference in people's lives while advancing your career in a supportive and rewarding environment. We are second to none with competitive compensation packages, comprehensive and continuous education, and opportunities for professional growth. If you're ready to join a company that values integrity, teamwork, and results-driven performance, apply today and embark on a fulfilling journey with us as we work together to help individuals navigate their financial challenges.
