The CDC Foundation helps the Centers for Disease Control and Prevention (CDC) save and improve lives by unleashing the power of collaboration between CDC, philanthropies, corporations, organizations and individuals to protect the health, safety and security of America and the world. The CDC Foundation is the go-to nonprofit authorized by Congress to mobilize philanthropic partners and private-sector resources to support CDC’s critical health protection mission. Since 1995, the CDC Foundation has raised over $1.9 billion and launched more than 1,300 programs impacting a variety of health threats from chronic disease conditions including cardiovascular disease and cancer, to infectious diseases like rotavirus and HIV, to emergency responses, including COVID-19 and Ebola. The CDC Foundation managed hundreds of programs in the United States and in more than 90 countries last year. Visit www.cdcfoundation.org for more information.  

 

POSITION TITLE:  Operations Support Specialist 

LOCATION: Hybrid – Massachusetts (Boston) 

POSITION END DATE: 06/30/2025 

SALARY:  up to $60,000 (plus benefits) 

 

The CDC Foundation seeks an Operations Support Specialist to support the Massachusetts Department of Public Health's Women, Infants and Children (WIC) Program by providing technical support to Local Program staff in their operation of the Eos MIS and to support WIC participants in receiving the benefits available in their WIC benefit accounts. 

Ability to understand, apply and explain the laws, policies, procedures and guidelines governing WIC activities. 

Ability to gather information by questioning individuals and examining records and documents. 

Knowledge of the types and applications of electronic data processing equipment including computers and related peripheral equipment. 

Ability to write concisely to express thoughts clearly, and to develop ideas in logical sequence. Ability to prepare clear, concise reports and other written materials. 

Ability to maintain accurate records, and work accurately with names, numbers, and codes. 

Knowledge of the capabilities and limitations of EDP equipment including computers and related peripheral devices. 

Ability to follow oral and written instructions. 

Ability to coordinate the efforts of others in accomplishing assigned work objectives. Ability to coordinate projects and follow through to completion. 

Ability to establish and maintain harmonious working relationships with others. 

Ability to establish rapport with persons from different ethnic, cultural, and/or economic backgrounds and to maintain harmonious working relationships in a team setting. 

Ability to adjust to changing situations to meet emergency or changing program or production requirements. 

Ability to give oral and written instructions in a precise and understandable manner, including to individuals with English as a second language and to individuals with limited technological proficiency. 

Ability to work independently. 

Ability to exercise discretion in handling confidential information. 

Ability to exercise sound judgment. 

Willingness to work occasional varied shifts. 

 

Experience in customer service related to systems. 

Knowledge of basic computer applications, including Microsoft Office products. 

Familiarity with local WIC program operations. 

 

Support Local Program staff in their operation of the Eos MIS 

Support WIC participants in receiving the benefits available in their WIC benefit accounts 

Support is provided primarily via telephone. Local Program staff will require help with computer, peripherals, and data communication operations, as well as guidance with the proper use of the Eos MIS to enroll participants, assign benefits, and manage cases. Participants will require assistance with proper use of the WIC Card for selection of approved foods and benefit redemption. 

 

This role is involved in a dynamic public health program. As such, roles and responsibilities are subject to change as situations evolve. Roles and responsibilities listed above may be expanded upon or updated to match priorities and needs, once written approval is received by both the CDC Foundation and the Massachusetts Department of Public Health in order to best support the Commonwealth of Massachusetts in their public health programming. 

This position is currently a hybrid position. CDC Foundation retains the right to make adjustments to this as required.    

The CDC Foundation is a smoke-free environment.  

Relocation expenses are not included.