IT Fulfillment Associate
Dallas, TX
Help Desk (North America) – Help Desk (North America) /
Fulltime /
On-site
About CES:
CES is a global electrical wholesaler, providing electrical products to people in the industry known for its extensive range of products and commitment to customer service. Founded in 1951 in the United Kingdom, it has since expanded to over 1,000 locations across multiple countries, including the United States, Canada, Australia, and Europe.
We in IT are delivering value to our business and our customers with the innovative solutions that enable our business to better serve our customers today and in the future. We recognise that technology and data are at the forefront of this.
Our Global IT team deliver a portfolio of transformative work, expand our digital options, upgrade and future-proof our systems to place us at the forefront of the marketplace.
To do this, we need talented and creative people across all areas to join us in delivering our evolution to enable our forward-thinking business over the next few years and beyond, and this is where you come in...
Summary:
Are you passionate about creating exceptional customer experiences and making sure things run smoothly behind the scenes? Join our team as a Fulfillment Associate, where you will play a key role in ensuring every customer order is processed efficiently, accurately, and on time. This is not just a back-office role. It is a dynamic, cross-functional position that puts you at the heart of our operations. You will collaborate with internal teams, warehouse staff, suppliers, and carriers to turn quotes into deliveries while keeping customers informed and satisfied every step of the way. If you thrive in a fast-paced environment, love problem-solving, and take pride in staying organized and ahead of the curve, this could be the perfect fit for you.
Essential Job Functions:
- Manage daily order fulfillment tasks, including processing orders, overseeing warehouse operations, updating inventory, handling follow-ups, and tracking shipments.
- Monitor the flow of orders to ensure all purchase orders are confirmed and all relevant information is accurately entered into the inventory system.
- Collaborate with warehouse staff, carriers, manufacturers, suppliers, logistics directors, and other team members to meet service level agreements and customer expectations.
- Assist senior staff with tracking inventory levels to help avoid stock shortages or excess inventory.
- Oversee assigned projects to ensure they are executed according to project plans and company standards.
Education/Experience:
- Experience in logistics or fulfillment roles.
- Prior experience with warehouse operations is an asset.
- Proficiency in Microsoft Office (Word, PowerPoint, Excel).
- Familiarity with Microsoft Azure and Exchange is preferred.
- Demonstrated ability to solve problems and complete tasks in a timely manner.
Competencies:
- Strong customer service and support skills, both written and verbal.
- Business-level communication skills, both oral and written.
- Highly detail-oriented with strong organizational skills.
- Ability to manage multiple tasks and priorities effectively.
- Strong customer-first mindset and commitment to providing excellent service.
Interview Process:
- 30-minute Talent Acquisition Phone Screen.
- 1-hour onsite interview with members of the IT Helpdesk Support team.
Benefits:
- Medical, Dental, Vision Insurance.
- 401(k) company match program.
- Telehealth.
- Short-term and Long-term disability insurance.
- Basic and AD&D Life Insurance paid for by the company.
- Critical Illness, Hospital Confinement, Accident Insurance, Supplemental Life Insurance.
- Employee Assistance Program.
- Mental, physical, financial wellness.
- Auto and Home Insurance discount.
- Paid Time Off and 7 paid Holidays.
- Paid Pregnancy, Parental, and Adoption Leave programs.
- Employee Discount Program.
- Training Programs.
- Internal growth opportunities in a fast-growing company.
- In some jurisdictions, state or local laws address sick leave or other leaves of absence. The Company complies with all such laws. This policy shall apply only to the extent it does not conflict with applicable law.
Supervisory Responsibility:
- This position has no supervisory responsibilities.
Physical Demands:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position is very active and requires standing, walking, bending, kneeling, stooping, and climbing. The employee must be able to lift and move items up to 50 pounds.
Other Duties:
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EEO Statement
City Electric Supply (CES) provides equal employment opportunities (EEO) to all employees and candidates for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, or other protected class status. In addition to the federal law requirements, CES complies with applicable state and local laws governing nondiscrimination in employment. CES also makes reasonable accommodations to qualified individuals with disabilities, in accordance with the ADA. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, and training.
Attention Applicants: If you have a disability and need a reasonable accommodation to complete any part of the application process, or if you have difficulty accessing or using the online application process and need an alternative method, please contact us at HRServices@cityelectricsupply.com or 1-855-571-2477.
City Electric Supply is a drug free workplace.
For further information about CES, visit our website at www.cityelectricsupply.com.
