Call Center Sales Leader - KGN

Kingston, JM /
Jamaica Operations – Call Center Operations /
Full-time
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Hi, We're Centerfield.
Super-powered customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com and BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and proud to be recognized as a Best Place to Work in Los Angeles.

CALL CENTER SALES LEADER VACANCY

We are seeking a leader with a driving force to keep a team of motivated Sales Specialists moving forward and surpassing their current goals and accomplishments, both individually and as a team. The right leader has strong organizational skills, is a decision maker, problem solver, and a creative thinker who can interact with others to improve and sustain continuous improvement. The incumbent must have a personal passion for development of team members, will actively deliver feedback while striking a balance with other day-to-day activities, and administrative responsibilities.
Summary of the Position:
Will be responsible for up to 20 team members, primarily handling inbound contacts (phone calls, sales leads, and web orders) from a variety of customers spanning home services and business services
Ensures team members are meeting/exceeding operational standards; helps maintain customer telephone sales and service levels; key to improving quality and contributing to other organizational goals, as required by the business.
Coaches and develops employees by making business driven decisions utilizing customer-focused as a primary driver.
Must have proven ability to drive results and ensure employee engagement and development. Ideal candidate must possess a fun-natured, enthusiastic, and motivational personality, capable of thriving in a fast-paced and dynamic sales environment.
Required Skills, Abilities & Knowledge:
 Strong presentation, organizational, and communication (verbal and written) skill sets
 Minimum one (1) year prior sales and/or customer service leadership/supervisory experience
 Some college course work and/or higher education
 Prior contact center experience, preferably in an inbound and/or sales setting
 Ability to understand, implement, and enforce policies and procedures
 Be an outstanding team player and ability to work well under pressure
What we Offer:
 Free shuttle to company’s designated areas
 Paid training
 Award winning culture and unprecedented team spirit
 Performance based advancement
 Paid vacation
 Discounts to local partnered vendors
 Contributed Health Insurance
 Career growth – we enjoy promoting from within
Apply no later than February 18, 2020 at
https://hire.lever.co/jobs/internal
To learn more, visit us Here.
Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change. 

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Centerfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.