Help Desk Administrator
Portmore, JM
Jamaica Operations – Information Technology /
Full-time /
On-site
Hi, We're Centerfield.
Supercharged customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com and BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles.
If you are currently an active Centerfield employee, please visit our internal jobs board to submit your application.
Compensation for this role is determined by a variety of factors, including location, cost of living, job-related skills, experience, and relevant education or training. The final offer may vary based on these considerations.
Job Summary:
Centerfield is seeking a dedicated and resourceful Help Desk Administrator to provide exceptional technical support during night and weekend hours. This role ensures uninterrupted IT support for employees and systems outside regular business hours, maintaining high service standards and quick issue resolution.
Key Responsibilities:
Provide Tier 1 and Tier 2 technical support via phone, email, and ticketing system.
Monitor and respond to help desk requests during assigned shifts.
Troubleshoot hardware, software, network, and system issues.
Escalate unresolved issues to appropriate teams and follow up to ensure resolution.
Maintain accurate documentation of issues and resolutions in the ticketing system.
Perform routine system checks and maintenance tasks during off-peak hours.
Support onboarding/offboarding processes during night/weekend shifts.
Ensure compliance with IT policies and procedures.
Collaborate with day-shift IT staff for seamless handovers.
Qualifications:
Associate’s or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
2+ years of experience in a help desk or technical support role.
Strong knowledge of Windows/Mac OS, Office 365, and common enterprise applications.
Familiarity with Active Directory, remote desktop tools, and ticketing systems (e.g., Zendesk, Jira).
Excellent communication and problem-solving skills.
Ability to work independently and manage multiple tasks.
Willingness to work night shifts and weekends consistently.
Preferred Skills:
Experience in a 24/7 support environment.
IT certifications (CompTIA A+, Network+, Microsoft, etc.) are a plus.
Shift Details:
Schedule: Night shifts (3 PM – 12 AM) and weekends (Saturday & Sunday).
Flexibility may be required based on business needs.
Must be able to lift up to 30lbs
Why Join Centerfield?
Competitive compensation and shift differential.
Opportunity to work with a dynamic IT team.
Growth and learning opportunities in a fast-paced tech environment.
To learn more, visit us Here.
Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.
As a reminder, If you are currently an active Centerfield employee, please visit our internal jobs board to submit your application.
For more information about our collection, use, and disclosure of your personal information in connection with our evaluating your candidacy, please visit our Privacy Policy at https://www.centerfield.com/privacy-policy/.
Centerfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.
