LMS Administrator

Remote /
CR Institute – Learning on Demand (LOD) /
Full Time
CentralReach is a leading provider of end-to-end EMR, practice management and clinical solutions that enable applied behavior analysis (ABA) clinicians and educators to produce superior outcomes for people with autism. The company is revolutionizing the ABA space with cutting-edge solutions including precision teaching, clinical data collection, scheduling, billing, learning management, fully digital evidence-based programming and more. Trusted by more than 100,000 clinicians and educators, CentralReach is committed to ongoing product improvement, market-leading industry expertise, world-class client satisfaction, and support of the ABA community to propel industry practitioners into a new era of excellence.

The Learning Management Systems Administrator provides technical leadership in the support of CentralReach Institute’s learning management system (LMS). This position is responsible for the technical support and configuration of the LMS. The Learning Management System Administrator collaborates with stakeholders including internal content developers, users, and management as well as external stakeholders including customer administrators, end users, and third party content partners. The Learning Management System Administrator is the primary system administrator for CentralReach Institute’s LMS and oversees the continued maintenance of pages, navigation, style sheets, and reports, as well as tools and software integrated with the LMS including Zapier, Google Sheets, SQL queries. Work is performed under the supervision of the Director of Learning and Organization Development.

Key Accountabilities:

    • Works on assignments dealing with the routine and daily operation, use, and configuration of the CentralReach Institute’s LMS.
    • Manages community areas within the LMS including functionality, appearance, tabs, and settings.
    • Identifies and communicates opportunities for process and quality improvements, providing feedback on usage, defects, and suggested enhancements.
    • Acquires and maintains knowledge of current technology as it applies to LMS software and systems.
    • Maintains procedures and policies to ensure the security and integrity of systems/networks.
    • Writes and maintains technical procedures and policy documentation.
    • Acts as an internal consultant by analyzing data and recommending solutions to utilize the LMS to deliver, track training and measure performance to meet organizational objectives.
    • Creates and updates resources to train and support learners on how to use the technology for online and professional development.

Desired Skills and Experience:

    • Bachelor’s degree
    • Minimum of 3 years’ experience as an LMS administrator or in similar position
    • Technical skills including troubleshooting, and understanding of directory, file structures, and systems
    • Ability to troubleshoot and resolve technical issues
    • Ability to collaborate with others at all levels of the organization as well as vendors
    • Ability to gain new technical skills quickly
    • Customer service skills, responsive attitude
    • Strong oral and written communication skills; ability to communicate complex technical concepts in layman’s terms
    • Coursework and/or certifications relating to learning management system administration preferred
    • Experience with Thought Industries LMS; with certifications
    • Social media or knowledge management experience
    • Familiarity with course design and development
    • Working knowledge of multiple web design technologies, such as HTML, CSS, and JavaScript
    • Working knowledge of REST API’s and tooling such as Zapier
CentralReach was developed for Clinicians by Clinicians.  The story of CentralReach begins in 2012 when the company’s founder, a practicing Board Certified Behavioral Analyst, decided there had to be a better way to manage her operations so she could spend more time on what mattered most — working with her clients and patients. To help ABA practices focus on what they do best, CentralReach launched the first iteration of its EMR and practice management platform.

Today, under the leadership of Chris Sullens, an award-winning CEO in the technology space, CentralReach is committed to their mission of providing cutting-edge technology and services to help clinicians and educators produce superior client and patient outcomes. Already a market leader, CentralReach is expected to grow exponentially through its four core tenets: hire and develop great people; build industry-leading products; provide exceptional service to customers and continuously invest in systems, processes and infrastructure.
We value our employees and offer a robust benefits package including health and dental, paid time off, life insurance, disability coverage and a 401(k) matching. We also provide comprehensive onboarding, ongoing training, mentoring and career pathing to help you develop your career. We pride ourselves on our fun and energetic environment that also provides our employees with a meaningful way to make a difference by helping clinicians produce superior outcomes for children and adults with disabilities.