Solutions Engineer
Remote
/
Full-time /
ChannelApe is a team of commerce focused specialists who are building a platform to streamline business processes with our pre-built integrations. Connecting ERPs, 3PL Warehouses, Sales Channels and more so that brands can focus on building better products. We are looking for a Solutions Engineer to grow with us and allow us to continue delighting our customers. You should have a curious mindset and not be afraid to dive deep into the root cause of issues. Your work will cross many code bases, production services, and customers so you should be a quick study.
Successfully executing in this role may enable career growth into our Product, Engineering and/or Technical Sales teams as our business expands
As a Solutions Engineer you will:
- Work with our success team to solve customer issues
- Work with our Product and Engineering Teams to identify new features and bugs
- Resolve customer issues via email and video conferencing
- Aid our success team in onboarding new customers
- Research open customer tickets and determine next steps for resolution
- Create and update documentation based on customer interactions
- Suggest and implement improvements to our support workflows
You should have:
- Excellent written and oral communication skills
- Strong analysis, troubleshooting, and problem solving skills
- Ability to communicate technical subjects to non-technical stakeholders
- NodeJS Experience
- AWS Experience
- Experience with Git and CI / CD
- Exposure to the Software Development Life Cycle
- Desire to learn new technologies quickly
Benefits:
- Remote friendly environment, work anywhere within the United States 💻 ✈️
- Competitive Compensation 💵
- 401(k) Match 💰
- Comprehensive Medical, Dental, and Vision insurance ⚕️
- Flexible Paid Time Off + Holidays 🏝
- Stock Options 📈
ChannelApe is an Equal Opportunity Employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
