UX Researcher - Education

Palo Alto, CA
Product
Full-time

The Chan Zuckerberg Initiative is dedicated to advancing human potential and promoting equal opportunity through technology, grantmaking, impact investing, policy, and advocacy work. We look for bold ideas — regardless of structure and stage — and help them scale by pairing world-class engineers with subject matter experts to build tools that accelerate the pace of social progress.

WHAT WE BELIEVE

We engage directly in the communities we serve because no one understands how to address our society’s challenges better than those who live them everyday. These partners help us identify problems and opportunities, learn fast and iterate toward our audacious goals for the next century. We strive to be humble, empathetic and scrappy life-long learners who work collaboratively to develop community-centered solutions.

We believe that high-performing teams include people from different backgrounds and experiences who can challenge each other's assumptions with fresh perspectives. To that end, the Chan Zuckerberg Initiative actively seeks a diverse pool of applicants including those from historically marginalized groups -- women, people with disabilities, people of color, formerly incarcerated people, people who are lesbian, gay, bisexual, transgender, and/or gender nonconforming, first and second generation immigrants, and people from low-income families.

THE ROLE

To support this mission, our Technology team builds products for educators and students; designs algorithms and builds infrastructure for scientists; and designs new ways of mining vast quantities of data and modeling populations for our work in political advocacy. As our UX Researcher for Education, you will be embedded with the product team building technology that supports personalized learning in classrooms. If you are mission-driven and are committed to building transformative technologies, we want to hear from you.

The position is full-time and based in our Palo Alto headquarters.

Responsibilities

    • Help the Product organization better understand the attitudes and behaviors of teachers and students
    • Collaborate with and identify the research needs of product managers, designers, engineers, and stakeholders
    • Lead both foundational and evaluative research that informs product strategy, product design, and development
    • Convey insights in clear, illustrative ways that help the team learn about classroom behavior, inspire new ideas, and encourage design iteration
    • Adapt the optimal approach to qualitative user research based product goals, timelines, and our fast-growing Technology team
    • Build a library of insights over time for the organization to continually reference

Qualifications

    • 4+ years experience in applied product research
    • Experience in qualitative methods: interviews, contextual inquiry, focus groups, diary study, concept/usability evaluation
    • Experience in quantitative methods: surveys, statistical analysis, experimentation
    • Strong communication skills among cross-functional teams and leadership, as well as analytical thinking
    • Proficiency in asking and answering the right questions to tell a clear stories about people
    • Prior experience working with educators and students preferred
    • You thrive in fast-paced, growing organizations
    • You are passionate about gaining insight into the needs of the user, especially in education

About the Chan Zuckerberg Initiative
The Chan Zuckerberg Initiative was launched in December 2015 by Mark Zuckerberg, founder and CEO of Facebook, and his wife, Priscilla Chan, a pediatrician and founder and CEO of The Primary School in East Palo Alto. The Chan Zuckerberg Initiative is a new kind of philanthropic organization dedicated to advancing human potential and promoting equal opportunity through world class engineering, grantmaking, impact investing, policy, and advocacy work. Initial areas of focus include supporting science through basic biomedical research and education through personalized learning. CZI is also exploring ways to build stronger, more equitable communities through affordable housing and criminal justice reform. To learn more, visit our Facebook page.