Site Reliability Engineer (SRE)

Palo Alto /
Technical Staff /
/ On-site
About us

Character’s mission is to give everyone on earth access to their own deeply personalized superintelligence that helps them live their best lives.

We’re an AI startup building the next generation of dialog agents, with a long-tail of applications spanning entertainment, education, general question-answering and others.
Achieving our mission will require solving ambitious technical challenges, including engineering, research, and design, and we are assembling a world-class team to do so. Our founding team includes AI pioneers from Google Brain and Meta Research whose research has led to major breakthroughs in natural language understanding and dialog applications such as Transformers and Google LaMDA.

Check out our beta to get a glimpse into the future.

About the role
As a Site Reliability Engineer (SRE) at Character, you will be responsible for ensuring the reliability, scalability, and performance of our app and AI inference platform. You will work closely with our development team to design and implement processes and systems that ensure the stability and availability of our service.

Key responsibilities

    • Monitor and optimize the performance and reliability of our service
    • Implement and maintain automation tools and processes to prevent and mitigate service disruptions
    • Collaborate with development teams to design and implement scalable, reliable systems
    • Participate in on-call rotations to provide support for critical incidents and outages

You might be a good fit if you

    • Possess deep expertise in Python, SQL, Linux, CI/CD, Kubernetes, Terraform
    • Have worked with multiple cloud computing platforms such as GCP, Azure and Oracle
    • Have familiarity with GPU clusters and/or HPC environments
    • Have familiarity with monitoring and logging tools such as Prometheus and Grafana
    • Have first-hand experience scaling a consumer product from early days into hypergrowth
    • Can reliably troubleshoot across a range of platforms and systems

Character is an equal opportunity employer and does not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status. We value diversity and encourage applicants from a range of backgrounds to apply.