Security Dispatcher

Mapleville, RI

Security /

Full Time /

On-site

**Please note the hours for this role are Friday-Tuesday 6:00am-2:00pm**

Provides Security and Safety for designated property and personnel; observes reports and documents normal activities, irregularities and incident activities; provides emergency response; provides access control to include processing of vehicles and personnel; Monitors and administers security devices (i.e. badging systems, CCTV, etc…)

Primary Functions

Provides effective access control to the property entrances including vehicle entrances and personnel entrances
Challenge’s personnel who do not have proper access
Processes visitors, guests, and vendors
Operates access control gates remotely
Monitors the facility using closed circuit television
Monitors access control system devices and conducts basic troubleshooting
Prevents unauthorized access
Control’s parking of the property as required
Makes notifications per established procedures
Maintains effective communications during normal duties and during incidents
Checks for unsafe conditions, hazards, security violations, and unauthorized persons
Monitors and administers security devices (i.e., badging systems, CCTV, etc.…)
Prepares logs or reports as required for patrol route; writes or types reports or enters information in a computer using standard grammar; inspects security control logs and acts as required.
Observes and reports incidents or suspicious activity to supervisors, company management, life/safety personnel or public safety authorities as appropriate for the circumstances and/or as required.
Provides investigative support
Handles confidential information
Monitors and verifies property removal from facility
Answering Phones; Operate IP based telephone system
Operating radio; use multi-channel communications
Utilize closed circuit television for situational awareness, threat management, and investigative purposes
Operations support, routing of call information to the appropriate units for action
Following response protocols in a timely manner in regard to incidents, alarms, notifications, calls and other activities related to its role as a Security control center.
Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security team via telephone, automated alarm monitoring and radio systems
Ensure all systems, both hardware and software, are functioning properly
Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures
Perform key access control functions, and running access control reports
Perform other related duties as required

Education

High School Diploma or G.E.D. required

Experience

Preferably two (2) years of physical security experience or.
Six (6) months physical security experience in a manufacturing environment or.
One (1) year in a law enforcement related field or.
One (1) year in the armed forces
Education can supplement experience under the following conditions:
College credits must be in the field of Security, Law Enforcement, Firefighting, Management, Human Relations, Information Technology, Psychology, Sociology or Business
College credits in related field shall be accepted as a supplement for experience using a calculation of twelve (12) credits being equal to six (6) months of experience

Competencies

Ability to maintain vigilance always
Ability to multi-task including processing of vehicles, processing personnel, and remaining observant
Must have strong customer service skills
Must be able to read and comprehend regulations, correspondence, instructions, rules, and regulations as well as fill out forms and write reports
Must have average computer skills
Should be well poised, converse in written and spoken English and can communicate intelligently
Must have a government-issued motor vehicle operator license or proper government issued identification
Preferred experience in access control software
Preferred experience in closed circuit television software

Working Conditions

Frequent sitting, standing, and walking, which may be required for long periods of time to include climbing of stairs and walking up inclines and on uneven terrain.
Maintaining composure in dealing with authorities, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations.
Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey.
Required ability to handle multiple tasks concurrently.
Handling and being exposed to sensitive and confidential information.
May be exposed to stressful situations
May be required to challenge unauthorized personnel
Maintaining composure in dealing with authorities, executives, employees, visitors and public
May be required to work additional hours/overtime without advance notice
Seeing, hearing, and speaking clearly to communicate effectively
Occasional lifting and/or moving up to twenty-five (25) pounds
Close vision, distance vision and ability to adjust focus
May be required to use company vehicle in the performance of duties
On occasion may be required to perform in stressful situations to include during emergencies
May be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and/or awareness of personal safety and safety of others
May be subject to permanent working schedule changes with three (3) days’ notice

$22 - $25 an hour

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