Sales Support and Customer Service Representative
Mapleville, RI
Customer Service /
Full Time /
On-site
We are seeking a highly motivated and experienced Sales Support and Customer Service Representative to join our dynamic team. The ideal candidate will play a pivotal role in engaging with customers, driving incremental sales opportunities, and providing exceptional service to our valued clients. accounts.
Duties/Responsibilities
- Requirements include a deep understanding of all customer support processes & systems and the ability to navigate changes & upgrades.
- Respond to questions from customers.
- Participate in meetings with the customer service team to discover new communication tactics and maintain expert knowledge about company products or services to best assist
- Manage order processing efficiently and accurately to ensure timely delivery and customer satisfaction.
- Work collaboratively with the sales team to identify and capitalize on incremental sales opportunities, as well as win back lost accounts.
- Handle customer set-up tasks, including managing customer portals and maintaining One World Sync information.
- Serve as a super user for all order and sales applications such as Deacom, Nav, and EDI, ensuring smooth operations and optimal customer service.
- Verify pricing accuracy to guarantee precise invoice pricing for customers.
- Monitor and oversee aging inventory to proactively address inventory challenges and maintain optimal stock levels.
Required Skills/Abilities:
- Order Processing
- Internal Selling – Engage with customers to sell incremental opportunities & bring back lost accounts.
- Customer Set up, Customer Portal Management and One World Sync Maintenance.
- Super User all order & sales applications – Deacom, Nav, EDI
- Aging Inventory Oversight
Education and Experience
- A minimum of 3 years of experience in sales support and customer service roles.
- Strong understanding of customer support processes and systems with the ability to adapt to changes and upgrades.
- Excellent communication skills to engage with customers effectively and provide a high level of service.
- Ability to participate in team meetings to develop new communication strategies and enhance customer service tactics.
- Expert knowledge of company products or services to offer comprehensive assistance to customer accounts
$60,000 - $65,000 a year
