Growth & Operations Analyst/Associate

Bozeman, Montana /
Operations & Strategy /
Remote Work Optional
Why Charlie Health?

Adolescents and young adults across the country need our help. The sad reality is that a mental health crisis has taken ahold of our most vulnerable population—leading to record levels of depression, anxiety, addiction, and self-harm. From Manhattan to Montana, this reality is compounded by issues of access, both geographic and financial. The mental health landscape is systemically broken, and our children are suffering as a result. 

Charlie Health has set out on a mission to reimagine how high acuity care is delivered to teens and young adults—particularly those in rural populations. We’re building the world’s first infinitely scalable, virtual-first mental health practice. Our initial offering is a virtual intensive outpatient program (vIOP), which connects like-minded virtual groups with therapists that specialize in their specific mental health needs. 

Our goal is to help children and families heal together. Through a combination of exceptional medical and psychological care, engaged community partnerships, and best-in-class technology, we provide an unparalleled approach to recovery support that serves individual needs in an integrated way. Join us in our mission to ensure that every teen and young adult—regardless of location or socioeconomic status—can get the care that they deserve.

This is a rare chance to help create something that will impact millions of lives in a profound way, and be a critical partner in re-thinking mental health and substance use treatment. You’ll be joining an incredibly passionate, inspiring, supportive, and fun family.

About the Role

The Growth & Operations Analyst/Associate supports leadership across multiple teams and manages internal operations. We are seeking an individual who is eager to join a fast-paced company, is hungry to learn, and is able to work independently. This person is provided the opportunity to get involved with projects that they are passionate about, and dictate their own growth within the company as we grow. We are a seed stage company preparing to be a Series-A stage company. You will have direct access to the C-level and the ability to influence the direction we go in terms of hiring, launching new products, and expanding into new geographies.

Responsibilities

    • Take ownership of key initiatives on a project-basis, find innovative ways to execute, collaborate closely with cross-functional teams
    • Provide support to leadership across business development, operations (new market launches, admissions, marketing, etc.) and clinical teams
    • Streamline processes and create and/or improve existing process documentation
    • Identify new ways to improve workflow and communication across teams
    • Track KPIs by collecting and analyzing data from various teams, identifying potential inefficiencies, and presenting solutions to improve KPIs
    • Attend, schedule, and lead various internal and external meetings
    • Develop presentations for payor and provider meetings, community outreach events, and internal leadership meetings

Requirements

    • Bachelor’s Degree, 3.5 GPA or above
    • 0-3 years of relevant work experience
    • Passion for healthcare services
    • Exceptional communication, interpersonal, listening and relationship-building skills
    • Microsoft Office proficiency—Word, PowerPoint, Excel
    • Zoom and G-suite proficiency
    • Resourceful with a natural ability to problem solve
    • Proactive self-started and natural multitasker
    • Meticulous attention to detail

Compensation

    • $50 - $80k base salary + bonus + equity (depending on experience)
    • Health, vision, dental benefits
Perks

Our mentality is to find the best, attract the best, and pay the best talent—which is why we prioritize quality over quantity of hires. While we offer zero-stress medical, dental, and vision coverage, competitive salaries, and a generous PTO policy, we're way more excited to tell you about a few "perks” that are unique to Charlie Health. We’ve spent time thinking through what it means to be a mental health company and how we can better align these additional perks with our mission and values.

First and foremost, we believe that no one should ever have to compromise on their mental or physical health. This is why we offer a fully paid subscription to the mindfulness, talk therapy, nutrition, or fitness app of your choice (Headspace, TalkSpace, Noom, Peloton, etc.). We also offer complimentary yoga sessions for you and your loved ones, twice per month, that are hosted by one of our licensed instructors. Our team is big on self-care, and we are committed to helping our employees live happy and healthy lives.

We also want you to live and see our mission in action. We encourage every employee—regardless of department—to shadow our vIOP sessions once per month. And while it’s motivating to experience the care that we provide to patients, we also want to collectively celebrate their successes. This is why we host quarterly events to recognize alumni of our program and bring together patients and team members around shared experiences. Whether it be through a cooking class, a magic show, a comedy act, or a virtual talent competition, we want to uplift our patients and teammates, together.

So—what do you think?

If you’ve made it this far, well, we’re excited to meet you too. Just one more thing that we want you to remember: we pride ourselves on our meritocratic, performance-driven culture. There are lives on the line, and we have teens to save. There’s no room for complacency. Your scope of responsibility and opportunity to make a difference will be uncapped at Charlie Health, but we need your commitment that you will work tirelessly for our patients, parents, and partners. At the end of day, our team is committed to helping you succeed at Charlie Health because when you succeed, our patients succeed, and we get one step closer to solving the mental health crisis. We’re hopeful that this role will give you the experience to go and do whatever you want in life but the fulfillment to make you never want to leave our team. We look forward to solving the mental health crisis, together.

Please do not call our public clinical admissions line in response to this or any other job post.

Charlie Health is an Equal Opportunity Employer. Applicants are assessed solely on their qualifications for the role, without regard to age, race, gender, disability, sex or sexual orientation, national origin, religion, marital or parental status, genetic information or political opinion.