Junior Implementation Engineer

Berlin
Commercial – Solutions Engineering
Permanent Full-time
About us

Launched in 2012, Checkout.com is a leading international provider of online payment solutions. Checkout.com is built on 100% proprietary technology and handles every part of the payment process, providing complete transparency across the entire payment value chain.

We currently process 150+ currencies and offer access to all international cards and popular local payment methods to merchants through one integration.

Customers in our portfolio include international businesses like Samsung, Transferwise, Hopper, Virgin and Adidas. Our mission is to partner with smart businesses to optimise their payments, increase revenue and meet the dynamic needs of their customers. 

We are building a unique work environment where our people aspire to solve complex problems and deliver valuable solutions. We believe that excellence can be achieved through a dynamic culture driven by collaboration and teamwork.

In May 2019, we raised $230m in what is Europe’s largest ever fintech Series A round, and globally the third largest fintech Series A round of all time.

About the role

Checkout.com is actively looking for a dynamic & motivated Junior Implementation Engineer supporting the team in providing our merchants and business partners with a world class technical support during the implementation process. 

You will play a critical role in maintaining the trust of our customers, ensuring that any technical queries that arise during the implementation process are answered and escalated when required. Working directly with our customers’ technical teams to resolve issues, you will also collaborate closely with various internal stakeholders across Technology and Business to contribute towards consolidating Checkout.com’s position as a leading online payment solutions provider in the region. 

The ideal candidate must be customer-driven and tech-savvy, with solid problem solving abilities and eager to join a dynamic, agile and fast growing environment.

Key Responsibilties

    • Provide first and second line support to merchants during their implementation of Checkout.com payment processing technology
    • Answer all merchants’ integration related questions, including but not limited to configuration, debugging, documentation, testing, and go live support
    • Manage incidents as related to the integration (investigation, troubleshooting, escalation, resolution, reporting, time tracking and analysis of incidents)
    • Partner internally with Business Support, Sales, Software and Web Development to resolve issues that arise during customer trials, integrations, or post implementation support
    • Advise Management on support issues which impact customer satisfaction and provide recommendations for appropriate actions
    • Ability to multitask with multiple projects and integrations of key customers
    • Maintain/update existing libraries/plugins used in integrations

About You

    • Strong coding skills (Ideally Java, PHP, C# or other)
    • Understanding of JavaScript and .NET appreciated
    • Knowledge of WAMP/LAMP stacks
    • Experience with Git
    • Familiarity of Android and iOS is a plus
    • Excellent communication skills, ability to build and maintain strong relationships
    • Ability to work in a customer focused and target driven environment
    • Technical Support experience in a Tech/FinTech company would be advantageous but not essential
    • Fluency in English and German
Checkout.com is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience, skills and personality. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Due to the numerous amount of application received, only the ones corresponding to this job profile will be contacted. If you have not been contacted within 3 weeks please deem your application as unsuccessful.

We are committed to protecting and respecting your privacy. We will only process and retain your information as necessary for the purposes of progressing your application or as required by applicable laws and regulations. We may also collect personal information about you through the application and recruitment process, either directly from you or from third-parties (employment agencies, recruitment websites, former employers, credit reference agencies or other background check agencies). In limited circumstances, we may transfer your information to the following countries outside the EU, while making sure your personal data is treated with the same level of protection offered in the EU. Please refer to our Privacy Policy (https://www.checkout.com/legal/privacy-policy) for further information about how your data is being collected, processed and retained at Checkout.com.