Customer Onboarding Manager - Europe

London
Operations – Customer Onboarding
Permanent Full-time
About us

Launched in 2012, Checkout.com is a leading international provider of online payment solutions. Checkout.com is built on 100% proprietary technology and handles every part of the payment process, providing complete transparency across the entire payment value chain.

We currently process 150+ currencies and offer access to all international cards and popular local payment methods to merchants through one integration.

Customers in our portfolio include international businesses like Samsung, Transferwise, Hopper, Virgin and Adidas. Our mission is to partner with smart businesses to optimise their payments, increase revenue and meet the dynamic needs of their customers. 

We are building a unique work environment where our people aspire to solve complex problems and deliver valuable solutions. We believe that excellence can be achieved through a dynamic culture driven by collaboration and teamwork.

In May 2019, we raised $230m in what is Europe’s largest ever fintech Series A round, and globally the third largest fintech Series A round of all time. This fundraising round gave us a valuation of around $2 billion.

About the role

As a Customer Onboarding Manager you will be directly responsible for managing team leaders who support our agents in on-boarding of new customers. Reporting to the VP Customer Operations, you will be responsible for planning, directing and overseeing the work of your team and team leads and ensure they meet deadlines and respect high standards of quality in the work they provide.

This role offers a unique exposure to our core business areas collaborating closely with both key internal players (Business Development, Sales, Legal teams and Top Management) and interfacing with some of our high value merchants and partners.

Key Responsibilities

    • Manage teams in charge of Customer on-boarding and existing customers’ queries and reviews:
    • Lead teams to generate a vision, establish direction and motivate members, create an atmosphere of trust, leverage diverse views, coach staff, and encourage improvement and innovation.
    • Manage our first line team leaders to help develop them and ensure they are focussed on what their daily priorities are.
    • Expertise in the different aspects of customer risk assessment:
    • Knowledge of AML/Sanctions compliance requirements and standards that impact a global financial services firm, such as KYC/client risk rating, transaction monitoring, suspicious activity reporting, client screening/sanctions requirements, and risk assessment
    • Understanding business risk assessment on new and existing customers to identify risky business practices and present appropriate mitigations.
    • Understand Scheme cards industry requirements for Acquirers.
    • Knowledge of customer operations environment
    • Utilize previous FinTech and industry experience to help Checkout set and achieve its long term goals.
    • Strong communication, organizational, problem solving, and analytical skills. The candidate should have the ability to establish credibility and strong partnerships with senior business leaders, control functions, and corporate partners globally.
    • Ability to manage numerous reviews, confidential and sensitive information in a fast paced deadline driven environment.

About You

    • Obsessed with slick processes, always aiming for simplicity and efficiency
    • Strong collaborator, communicator with the ability to influence stakeholders across organisations
    • A pragmatic thinker with an ability to think outside the box
    • Good commercial acumen with an understanding of business processes
    • Not shy to get stuck in and roll your sleeves up, our managers are also expected to get hands on
    • Readiness to work with busy schedules and tight deadlines
    • Understanding of Payment processing industry and/or e-commerce environment is a plus
    • Experience in managing managers
    • Fluent in English, with other European languages being a plus
Checkout.com is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience, skills and personality. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Due to the numerous amount of application received, only the ones corresponding to this job profile will be contacted. If you have not been contacted within 3 weeks please deem your application as unsuccessful.

We are committed to protecting and respecting your privacy. We will only process and retain your information as necessary for the purposes of progressing your application or as required by applicable laws and regulations. We may also collect personal information about you through the application and recruitment process, either directly from you or from third-parties (employment agencies, recruitment websites, former employers, credit reference agencies or other background check agencies). In limited circumstances, we may transfer your information to the following countries outside the EU, while making sure your personal data is treated with the same level of protection offered in the EU. Please refer to our Privacy Policy (https://www.checkout.com/legal/privacy-policy) for further information about how your data is being collected, processed and retained at Checkout.com.