IT Operations Engineer

Technology – IT Security and Infrastructure
Permanent Full-time
About us

Launched in 2012, is a leading international provider of online payment solutions. is built on 100% proprietary technology and handles every part of the payment process, providing complete transparency across the entire payment value chain.

We currently process 150+ currencies and offer access to all international cards and popular local payment methods to merchants through one integration.

Customers in our portfolio include international businesses like Samsung, Transferwise, Hopper, Virgin and Adidas. Our mission is to partner with smart businesses to optimise their payments, increase revenue and meet the dynamic needs of their customers. 

We are building a unique work environment where our people aspire to solve complex problems and deliver valuable solutions. We believe that excellence can be achieved through a dynamic culture driven by collaboration and teamwork.

In May 2019, we raised $230m in what is Europe’s largest ever fintech Series A round, and globally the third largest fintech Series A round of all time. This fundraising round gave us a valuation of around $2 billion.

About the role

Do you thrive in an environment where keeping your company’s computing infrastructure secure and efficient helps you sleep at night? is actively looking for an enthusiastic IT Administrator responsible for providing world-class technical support to on-site users. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC, MAC and any other IT equipment’ hardware and software.

Based in our HQ in London, the IT Administrator will work with wide range of end-users to diagnose and resolve technical issues, helping key stakeholders do their job faster and better and contributing actively to our current growth and success.

The ideal Candidate is self‐motivated and directed with a positive hands-on and can-do-attitude, willing to work in an uncompromising, high pace, low-politics environment.

Key Responsibilities

    • Provide technical support to our local and branch users, on a mix of Windows and Mac devices.
    •  Administration of accounts within management tools. Okta, Gsuite, Airwatch 
    • Take ownership and resolve issues and requests to completion
    • Be involved in project work and responsible for tasks
    • Support and administer a wide range of SAAS apps
    • Document system configurations and update existing system documentation
    • Repair/replace hardware and software as required
    • Take charge and action the IT on/off boarding process to ensure a smooth start date.
    • Provide individual and group training and support on request. 
    • Maintain IT assets & inventories.
    • Assist in the sourcing and manage all offices IT equipment with preferred suppliers.

About You

    • Preferred previous experience as an IT Administrator or Support Engineer in a high-paced environment.
    • Basic knowledge of Servers, Networks and Databases preferred.
    • Experience with Okta and Airwatch is essential
    • Experience supporting Apple OS X  and Windows 10 is essential.
    • Ability to operate tools, components, and peripheral accessories.
    • Knowledge of Cloud environment would be desirable.
    • Self-motivated and able to prioritize tasks.
    • Creative problem solving skills, with good attitude and willingness to learn.
    • Excellent written and verbal communication skills.
    • Fluent in English. is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience, skills and personality. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Due to the numerous amount of application received, only the ones corresponding to this job profile will be contacted. If you have not been contacted within 3 weeks please deem your application as unsuccessful.

We are committed to protecting and respecting your privacy. We will only process and retain your information as necessary for the purposes of progressing your application or as required by applicable laws and regulations. We may also collect personal information about you through the application and recruitment process, either directly from you or from third-parties (employment agencies, recruitment websites, former employers, credit reference agencies or other background check agencies). In limited circumstances, we may transfer your information to the following countries outside the EU, while making sure your personal data is treated with the same level of protection offered in the EU. Please refer to our Privacy Policy ( for further information about how your data is being collected, processed and retained at