Client Services Specialist

London /
Finance – Central Finance /
Permanent Full-time
About us

Launched in 2012, is a leading international provider of online payment solutions. is built on 100% proprietary technology and handles every part of the payment process, providing complete transparency across the entire payment value chain.

We currently process 150+ currencies and offer access to all international cards and popular local payment methods to merchants through one integration.

Customers in our portfolio include international businesses like Samsung, Transferwise, Hopper, Virgin and Adidas. Our mission is to partner with smart businesses to optimise their payments, increase revenue and meet the dynamic needs of their customers. 

We are building a unique work environment where our people aspire to solve complex problems and deliver valuable solutions. We believe that excellence can be achieved through a dynamic culture driven by collaboration and teamwork.

In May 2020, we completed a $150m Series B funding round, tripling our valuation to $5.5bn.

About the role's finance department is looking for a hands-on professional who can provide experienced support to the Payments Team Manager, having a proven ability to work with minimal day to day supervision.
The successful candidate will need to be an independent, high achieving individual, able to stand out in an entrepreneurial environment.  This role is an excellent opportunity to further improve existing knowledge and skills around payments and operational finance within a team with wide ranging responsibilities.

Key Responsibilities

·      Respond to Internal and external queries
·      Calculate and execute adjustments to merchant payouts
·      Set security deposits and thresholds on accounts working with Internal departments Including risk
·      Monitor and reconcile transactions and payment volumes across all our systems daily
·      Manage email correspondence and statement distribution to major merchants
·      Dealing with merchant payment queries and investigations
·      Review processing data and analysis
·      Weekly and monthly reporting
·      Participation in ongoing projects around development of back office systems
·      Reviewing processes and procedures
·      Liaising with 3rd party providers (eg. Banks)
·      Use strong problem-solving skills and a deep understanding of our systems to resolve queries with our customers in mind
·      Assisting the rest of the team as required, Including providing support to Senior Client Services Specialist.
·      Ad hoc reporting as required

About You

·      In-depth understanding of transactional payment processes
·      Ability to handle multiple tasks with tight delivery schedules and prioritise accordingly
·      Strong sense of ownership and accountability
·      Process oriented and high level of attention to detail
·      Excellent time management skills with the ability to build strong cross-functional relationships and work collaboratively
·      Demonstrated experience of working within the financial services industry
·      High level of proficiency with MS Excel (Highly desirable)
·      Process driven - You understand processes intuitively, are highly organised, and are constantly on the lookout to improve the way you work. You love tweaking things.
·      Collaborative – You seek first to understand and then to be understood. You communicate your actions and intentions clearly - verbally as well as in a written form.
·      Proactive – You have a proactive attitude towards problems. You pay attention to details and think about the implications of what you are doing.
·      Most importantly, a team player - someone fully committed to their team and who takes pride in their work, both independently and as a collective.

Benefits and Perks:

-Flexible Working (work from home and flexitime)
- Competitive Training Opportunities
- Birthday Off
- Company Retreat (secret annual trips!)
- Internal community groups and cultural events
- Pension Scheme, Premium Health Insurance, Cycle-to-work, Transport Schemes, and lots more!

What we stand for:

At, our values are the foundation of everything we do, including the experience we offer our people.

We support your professional growth by providing career development programmes and leadership training. We are excited to offer tailored learning pathways that are accompanied by online learning platforms, and the opportunity to attend conferences.

Along with recognising everyday excellence amongst our team, we also celebrate those that go above and beyond through our peer-nominated quarterly recognition award programme. 

We are proud of our global connections enriched by our employee-led internal community groups, and delight in celebrating a multitude of cultural events together. 

Want to see us in action?

Click the link to visit our website and watch our company video!
We are always looking for great people so if you don’t see a role here that fits you but you want to work with us, please send us your CV and a cover letter explaining the kind of role you are searching for and we will contact you. is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience, skills and personality. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Due to the numerous amount of application received, only the ones corresponding to this job profile will be contacted. If you have not been contacted within 3 weeks please deem your application as unsuccessful.

We are committed to protecting and respecting your privacy. We will only process and retain your information as necessary for the purposes of progressing your application or as required by applicable laws and regulations. We may also collect personal information about you through the application and recruitment process, either directly from you or from third-parties (employment agencies, recruitment websites, former employers, credit reference agencies or other background check agencies). In limited circumstances, we may transfer your information to the following countries outside the EU, while making sure your personal data is treated with the same level of protection offered in the EU. Please refer to our Privacy Policy ( for further information about how your data is being collected, processed and retained at