Manager, Implementation Engineer

Paris /
Commercial – Solutions Engineering /
Permanent Full-time
We're Checkout.com 

Checkout.com is one of the most exciting and valuable fintechs in the world, with our Series D taking our valuation to $40 billion. Our mission is to enable businesses and their communities to thrive in the digital economy. We’re the strategic payments partner for some of the best known fast-moving brands globally such as Wise, Hut Group, Sony Electronics, Homebase, Henkel, Binance, Klarna and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how.

We empower passionate problem-solvers to collaborate, innovate and do their best work. That’s why we’re number 9 on the Forbes Cloud 100 list and on Glassdoor’s list of Top 10 fintechs to work for. And we’re just getting started. We’re building diverse and inclusive teams around the world — because that’s how we create even better experiences for our merchants and our partners. And we need your help. So, join us to build tomorrow, today.

Implementation Engineer at Checkout.com:

Checkout.com is actively looking for a dynamic & motivated Implementation Engineer responsible for providing a world-class experience to the development teams of our merchants and business partners. The core purpose is to reduce as much friction as possible from the integration process in order to achieve a successful and efficient integration.

You will play a critical role in maintaining the trust of our customers, ensuring that any technical queries that arise during the implementation process are answered and escalated when required. You will also collaborate closely with various internal stakeholders across Technology and Business to contribute towards consolidating Checkout.com’s position as a leading online payment solutions provider in the region.

The ideal candidate must be tech-savvy and customer-driven, with solid problem-solving abilities and eager to join a dynamic, agile and fast-growing environment.

About You

    • Relevant Technical Support or Implementation experience in a Tech/FinTech company
    • Strong knowledge in Front End technologies (JS/HTML/CSS)
    • Understanding of Back End technologies appreciated (such as Node, .Net)
    • Experience using WAMP/LAMP stacks
    • Familiar with Git
    • Excellent communication skills, ability to build and maintain strong relationships
    • Ability to work in a customer-focused and target driven environment
    • Fluency in English, French

What you will be doing

    • Provide support to the technical team of our merchants during their implementation of Checkout.com payment processing technology
    • Answer merchants’ integration related questions, including but not limited to setup, code samples, debugging, documentation, testing, and go-live support
    • Manage incidents as related to the integration (investigation, troubleshooting, escalation, resolution, reporting, time tracking and analysis of incidents)
    • Partner internally with Business Support, Sales, Engineering and Product to resolve issues that arise  
    • Interact with the Product teams to pinpoint improvement ideas
    • Contribute to process optimisation ideas and automation
    • Contribute to our internal tools offering
    • Work with existing merchants towards optimising their integration  

    • If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values.
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What we stand for
At Checkout.com, everything starts with our values, including the experience we offer our people.
 
#Aspire
We supercharge your professional growth with career development programs and leadership training. You can learn your way, with tailored pathways and online platforms. And be inspired at relevant conferences.
 
#Excel
We don't stop at 'good' here. We strive for excellence amongst our teams every day and recognize colleagues who take it to the next level through our quarterly peer-nominated Hero awards.
 
#Unite
We're proud of our global connections and inclusive environment. So we champion this through our colleague-led community groups and celebrate many cultural events together.
 
Want to see us in action?
 
Take a peek inside here.
 
More about Checkout.com
Our technology makes payments seamless. We provide the fastest, most reliable payments in more than 150 currencies, with in-country acquiring, world-class fraud filters and reporting, through one API. And we can accept all major international credit and debit cards, as well as popular alternative and local payment methods. Checkout.com launched in 2012, and we now have a team of 1800 people across 19 international offices. To date, we’ve raised a total of $1.8 billion, with our Series D valuing us at $40 billion.
 
We believe in equal opportunities

We work as one team. Wherever you come from. However you identify. And whichever payment method you use. 

Our clients come from all over the world — and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.

When you join our team, we’ll empower you to unlock your potential so you can do your best work. We’d love to hear how you think you could make a difference here with us. 
We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We’ll be happy to support you.

#LI-Hybrid