Quality Control/Quality Assurance Manager

Mahwah, NJ /
Chefman – Product Development /
Full Time
Chefman is seeking a highly skilled Quality Control/Quality Assurance Manager to own and lead all activities related to our domestic Quality Control team. The QC/QA manager is expected to develop and implement all Quality Management Solutions (QMS) activities including but not limited to planning, scheduling, inspection, and testing. In addition, the QC/QA Manager will provide leadership, mentorship and direction to our domestic and global QC team. 

Role & Responsibilities:

    • Establish and manage QC/QA procedures to diagnose and inspect all returned products
    • Devise and manage effective corrective action plans and root cause analysis procedures with the goal of ensuring customer satisfaction and reducing costs associated with defective products
    • Integrate QC analysis and corrective action plans into Chefman’s existing database (Salesforce)
    • Perform inspection and root cause analysis on all returned products.
    • Prepare high level reports regarding root cause analysis and corrective action plans
    • Lead and support Chefman global operations team in creating test planning and inspection procedures during assembly and manufacturing
    • Support and collaborate closely with Product Development and Engineering teams during testing and validation of new and existing products
    • Support Manufacturing partners throughout all stages of the Product Development lifecycle to ensure product are manufactured with the highest level of quality
    • Lead and mentor QC team members
    • Work cross-functionally and provide support to our global QC team and suppliers
    • Monitor and ensure manufacturing partners comply with Chefman’s marketing requirement documents (MRD)
    • Collaborate with Customer Service Team to create an effective system/process to collect, monitor and analyze Customer Product Reviews posted online and on social media platforms and report findings and recommendations to management team.

Required Skills & Experience

    • Minimum of 5 years of experience in Quality Control/Quality Assurance roles. Management experience is preferred
    • Subject matter expertise in quality systems, problem solving and continuous improvement practices
    • Experience integrating QC analysis and corrective action plans into databases like Salesforce or similar databases
    • Demonstrated proficiency in root cause analysis
    • Results oriented mindset with the ability to work under pressure to meet challenging deadlines
    • Extensive knowledge of various materials, such as metal, plastic, and various electronic components
    • Strong Organization and Planning abilities
    • Exceptional Problem-Solving, analytical and decision-making skills
    • Strong communication skills and ability to work well within a collaborative team environment
    • Six Sigma Certification preferred
    • Bachelor’s degree in technical field