Customer Support

Austin, Texas
Operations
Full-time
We are looking for a talented Customer Support professional to become a Chiron Health expert for our clients and their patients. You will be providing top-notch support through many different channels of communication – including: email, phone, and chat. You’re a great match if you possess fantastic troubleshooting and analytical skills, are driven to help customers, and have the ability to dive deep into a new product to learn it inside and out.

Responsibilities

    • Answer all questions related to the Chiron platform and escalate when necessary
    • Prioritize and triage issues when necessary
    • Educate and empower clients and their patients to become better Chiron users
    • Own the customer experience and work to exceed their expectations. We want to treat our customers as you would treat a guest in your own home.
    • Proactively look for solutions to problems and propose improvements if something could work better
    • Be Chiron’s ambassador for all internal departments and help them be successful in their roles
    • Drive product change and improvement to make Chiron Health the leading support platform
    • Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation

Soft Skills

    • You love talking to people on the phone and building relationships with your customers
    • You are able to empathize with customers in a genuine way that lets them know you care about their issues
    • You’re a team player that can follow and lead as situations dictate
    • You’re able to make decisions and solve problems quickly
    • You're able to thrive under pressure and multi-task like a pro
    • You have an ability to explain complex issues in beautifully simple terms
    • You’re curious and have a natural ability to “zoom out” of a problem, in order to ask the right questions.

Experience

    • At least 1 year experience in Customer Service or Technical Support
    • Excellent communication skills - both written and verbal
    • Healthcare or private practice experience is a major plus
    • Knowledge of network, browser, and app troubleshooting a plus
    • Bi-lingual is a plus

You are an ideal candidate if:

    • You enjoy a fun and friendly work environment
    • You like celebrating successes and accomplishments
    • If you like engaging with your customers and colleagues