Senior Technical Implementation Manager
New York, New York
Finance & Operations /
Full-time /
Remote
Chooose builds software to enable the lower carbon fuel value chains in hard-to-abate sectors.
Companies like Delta Air Lines, Flexport, and Microsoft use the Chooose platform to build, operate, and scale their sustainable aviation fuel (SAF) programs, and to advance voluntary and compliance carbon management initiatives.
With offices in Oslo and Miami, and remote employees across the US and Europe, we are a mission-oriented team that is scaling our business and climate impact in tandem. The company has raised $50M from leading venture capital and strategic investors.
The role
The Customer Operations team at Chooose is responsible for helping our large enterprise partners succeed with their use of the Chooose platform. We manage all phases of the partner lifecycle, from BD handoff and technical implementation through to customer success, renewal, upsell, and expansion.
As a Technical Implementation Manager, your role will be to ensure that new deployments of the Chooose platform are delivered with speed, efficiency, and quality. You will rotate across active implementation projects while working closely with our Partner Success, Business Development, Product, and Engineering teams. You will work to deploy a variety of configurable and customizable enterprise software-as-a-service (SaaS) products serving our partners’ own internal teams and customers in the B2B and B2C segments.
What you'll do
- Own end-to-end technical implementations of the Chooose platform for enterprise partners, serving as both technical project manager and primary stakeholder liaison
- Continuously build and improve the Chooose implementation playbook
- Assess partner business requirements and technical constraints, then translate these into actionable project plans with clear timelines and deliverables
- Configure and test platform deployments, coordinating with internal teams to deliver custom enhancements when needed
- Maintain regular communication with partner stakeholders through detailed project updates and milestone reviews
- Travel onsite to facilitate technical workshops, troubleshoot complex integration challenges, and ensure successful go-lives
- Develop deep product expertise to serve as the trusted technical advisor throughout each partner's implementation journey
What you bring to the table
- Bachelor's degree in Computer Science, Engineering, or related field
- 4-6 years of experience in SaaS implementation, enterprise project management, or technical consulting
- Technical proficiency with programming, scripting, or software development - you're comfortable diving into new technical challenges
- Proven track record managing complex stakeholder relationships, including executive-level communication
- Strong organizational skills with experience developing project management systems and keeping teams aligned
- Customer-focused approach to problem-solving with ability to explain technical concepts to non-technical audiences
- Excellent written and verbal communication skills in English; additional languages (especially Spanish) are a plus
- Self-directed work style with comfort managing multiple high-priority projects simultaneously
- High availability, and able to travel to work on-site with customers
Pay, perks, & more
We offer a competitive salary, a comprehensive benefits package including medical, dental, and vision insurance, voluntary 401k contributions, paid parental leave, a robust PTO package, the option to participate in our employee equity program, flexible work hours, and access to 'Spaces' coworking space. Come join a fun and supportive team dedicated to advancing climate solutions and tackling significant challenges.
We value diversity and believe forming teams in which everyone can be their authentic self is key to our success. We encourage people from underrepresented backgrounds and different industries to apply.
Compensation will be based on experience and skill, commensurate with market rates, and will include both salary and equity in Chooose.
Chooose is an equal opportunity employer and does not discriminate based on race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status. We are committed to providing an inclusive and welcoming environment to our employees and welcome input from candidates and employees on how we can enhance our inclusiveness.
Prerequisite for Employment: Chooose may request to conduct background checks on prospective applicants to verify the information provided in the CV, transcripts, and other documentation. This background check may be carried out by our partner and will not be conducted without the applicant's prior consent. Prospective applicants will receive more information about this.
