Solutions Engineer

New York /
Growth /
We’re Tactic. We envision a world where one day every company embraces cryptocurrency. Tactic is building the financial operating system to power the next generation of businesses built on blockchains. Tactic saves businesses hours every month with a crypto accounting platform that seamlessly integrates with the rest of the accounting stack. 

The Tactic team has extensive experience in both tech and finance - we've spent time at companies such as Google, Microsoft, Chainalysis, Goldman Sachs, and DE Shaw. We are an in-person team based in New York City. Tactic is backed by Founders Fund and Ramp, along with notable angels from leading crypto and SaaS companies. 

The Opportunity
Tactic is looking for a Solutions Engineer to help realize Tactic’s vision of a web3 accounting platform that saves businesses time. This role will work closely with customer success to ensure a great user experience to help them maximize the value they get from the platform. You will ensure prompt and effective resolution of questions, problems, and requests. If you’re excited about joining a small team and solving problems for web3 companies, you might have a home at Tactic!

What You’ll Do

    • Learn about exciting new web3 companies, from DAOs to NFT marketplaces
    • Provide hands-on technical support
    • Deliver a stellar customer experience
    • Understand customer needs and how to meet unique challenges and goals
    • Partner with Growth on technical issues before involving engineering
    • Design solutions to bridge the gap between customer needs product capabilities
    • Collaborate with engineering and product to help shape future product decisions

What You’ll Need

    • 2+ years experience in a similar technical consultant role supporting technical clients
    • Proficiency with Excel or SQL or basic coding (Python)
    • Can empathize with users and quickly grasp the issues they’re facing
    • Can turn customer pain points into insightful product feedback
    • Love constantly learning about a technical product, even when it’s a little out of your depth
    • Thrive in an early-stage startup environment with less stability and more ambiguity
    • Bonus: Technical degree
    • Bonus: Fintech or crypto experience
Tactic welcomes all qualified persons to apply regardless of race, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Compensation will be competitive and commensurate with experience. This is a full time role which includes health insurance and other benefits.