Head of Design
Los Angeles, CA
At ChowNow, our design team spans the disciplines of product design, marketing design, and brand design. We consider each touchpoint with our customers -- whether it’s a mobile app, a window sign, or an email -- to be part of the same customer journey. As such, our design organization owns that complete customer experience. We’re passionate about building ONE design organization to provide ONE comprehensive customer experience. And we need your help to do this!
A one-of-a-kind workplace on a mission to preserve one-of-a-kind food.
ChowNow is on a mission to help local, independent restaurants thrive. Because of the vitality they bring to our neighborhoods and cities. Because of the amazing, one-of-a-kind food they create. And because the restaurant business is tougher than ever -- thanks to increasing competition, complexity, and the rise of third-party delivery services that gouge restaurants on every sale.
ChowNow is unique among tech startups in the restaurant space. We power branded online ordering systems for independent restaurants across North America – via websites, Facebook, Google, and through branded iOS and Android apps – and we do it all for a reasonable monthly fee, regardless of order volume. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners. And the same goes for our workplace.
We pride ourselves on giving our teams plenty of opportunities to make their mark. To date we’ve created over 11,000 apps for our restaurant partners – something that’s never been done before in our category. And as we expand to new markets, further spreading the word about the ChowNow difference, those opportunities to create, build, and grow will only increase.
If this sounds like the kind of workplace, and the kind of mission, that appeals to you, we’d love to talk. Learn more by checking out our reviews on Glassdoor (they’re excellent) and by browsing our open roles at chownow.com/careers. Together we can preserve neighborhood flavor, one restaurant at a time.
About the Position
As our Head of Design & Creative Director you will work from our Los Angeles Headquarters and will define an honorable and admired creative practice here at ChowNow.
This role reports to our Chief Product Officer and directly manages our Product, Communications, and Restaurant Marketing Design teams.
Specifically you will:
- Build a rigorous, strong design culture and design process
- Create a product, visual, interaction, and story centered design team and vision for ChowNow
- Infuse the ChowNow spirit, brand, and visual design language into design, product, and marketing teams
- Create, constantly experiment, and iterate on our visual voice and the way we champion our restaurant partners’ branding
- Develop our team of designers, helping them to build their design, presentation, and feedback skills. Provide creative direction and feedback based on process, craft, communication, and stakeholder management
- Define bold, long-term visions for our products and services, and motivate both teams and individual designers to achieve them
- Create an environment where creativity flourishes
- Help to elevate the voice of design in the company
This role has broad reach and impact:
- The design organization serves our entire company, from our well established B2B business to our emerging consumer products
- We’re not only designing for ChowNow, but providing design assets and marketing services for our restaurant clients. Our design team works daily to represent the branding of our restaurant partners
Within 30 days, You'll..
- Complete the ChowNow New Hire Ramp Camp (our onboarding experience). You’ll be able to tell the story of ChowNow and its mission based on what you learned in Ramp Camp and with various departments
- Immerse yourself with every department at ChowNow (attend three weekly Departmental meetings -- CS, RS, Sales) and identify areas where the Design team can support these organizations
- Spend time individually with every person in the design organization and begin leading weekly one-on-one sessions with your team.
- Lead regular design critique sessions that help your team grow in their feedback and design skills
- Open Design roles required to support the next 6 months of product, marketing, and brand development
- Work with our Recruiting team to refine the design team interview structure, interview candidates, and co-own lead generation activities (e.g. design talks, recruiting fairs)
Within 90 days, You'll..
- Organize the Design team into a high functioning, collaborative team of specialists (product, communications, and restaurant marketing)
- Demonstrate how our visual voice will impact all of our customer touchpoints
- Develop a clear design strategy and roadmap to support our 12-18 month product and marketing vision
- Establish and monitor your team’s performance and development goals, assign accountabilities, and set objectives using ChowNow’s OKR framework
- Work with Product, Marketing, and Growth leadership to document and implement the design process for new products, features, and marketing collateral
- Fill three critical Design roles
Within 6 months, You'll..
- Work closely with key executive team members and stakeholders to collect and validate early ideas and underdeveloped concepts, turning them into actionable projects and designs for the team to execute
- Create the team infrastructure to manage multiple product launches, marketing efforts, and growth strategies simultaneously
- Develop clear and compelling career paths for our existing and future designers. Have regular conversations with your team about their development and opportunities for additional growth
- Launch comprehensive brand expansion, including new designs for our B2B- and consumer- facing web and mobile applications
- Write two articles about Design, Leadership, or Branding
- Lead quarterly Industry Trend presentations
- Fill remaining roles identified to fill within first 30 days
Within 12 months, You'll..
- Establish a strong reputation for ChowNow in the LA UX and design communities
You Should Apply If:
- You take great pleasure in leading designers of all backgrounds to work together to execute on a shared product vision. You enjoy investing time and energy into guiding your team toward new goals that will help them grow in their careers and bring new skills to the organization
- You’re a student of great design. You’ve been experimenting for over a decade with new ways of creating engaging customer experiences while leveraging the best elements of traditional best practices
- You are both a strategic and visual designer
- Your bar for quality is extremely high and you hold those around you to that standard
- You enjoy the disciplines of brand, product, and communications design and you’re cognizant of how they support one another
- You have built teams, enjoy managing others, and know what talent you need to scale an in-house design organization supporting product, marketing, sales, and engineering
- You have experience developing a strong consumer brand and building that out across mobile, web, marketing, and physical products.
- You are an expert in the technical aspects of design and the different mediums that involve designers including digital products (web, apps, CMS), print collateral, email marketing, editorial content production (layout, video, audio), and marketing campaigns (out of home, social, digital ads)
- While you are a passionate creative at heart, you have an analytical and logical approach to design, ensuring that time and resources are being used thoughtfully
About Our Benefits:
- Competitive salary
- Ongoing training and growth opportunities
- A "Best Place to Work" winner multiple times where we focus on creating a great employee experience
- Rock solid medical, dental, and vision plans
- 3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
- Six weeks of fully paid primary parental leave and two weeks secondary leave
- Employer contributing student loan assistance program
- Commuter benefits (including Uber Pool)
- Employee Stock Incentive Plan
- Quarterly Industry Speakers Series
- Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion)
- Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly
- Enough freedom to spread your wings while still holding you accountable
- Fully stocked kitchen and cold brew on tap
We are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.