Partner Operations Manager
Los Angeles, CA or Remote /
Revenue Operations /
Full-time
/ Remote
Are you looking for the chance to grow and engage with food lovers, takeout diners and local restaurants for a burgeoning brand at the intersection of technology & food culture? What about owning the relationship and communications with an engaged user base who wants their takeout ordering to help local restaurants, not hurt them? Do you love to bring people together? And, do you love food?
Great—we have the perfect opportunity for you!
About Us:
ChowNow’s vision is to become the leading North American platform connecting diners and independent restaurants for at-home dining. The ChowNow Platform continues to grow its product offerings and bring restaurants and diners closer together. Our marketplace provides commission-free ordering for restaurants nationwide and diners with an ever-growing selection of independent restaurants. Our demand network provides diners with the ability to order where they’re already online, including Google, Yelp, Instagram, Snap, and many others. And our white-labeled online ordering system provides restaurants with a branded experience for diners on their website and their own iOS and Android apps for a reasonable monthly fee regardless of order volume. To date, we’ve created over 20,000 apps for our restaurant partners – something that’s never been done before in our category. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners and the same goes for our culture.
Diversity, teamwork, and mutual respect are among our core company values. We pride ourselves on giving our teams plenty of opportunities to make their mark. As we expand to new markets, while scaling responsibly, those opportunities to create, build, and grow will only increase.
Join us and help ensure ChowNow becomes the diner’s first choice for socially responsible online ordering. Together we can preserve neighborhood flavor, one restaurant at a time.
About the Position:
As our Partner Operations Manager, you will be focused on creating and optimizing our internal and external processes related to our work with referral and reseller partners. This includes project management, workflow development, integrations, documentation, reporting, and financial/contractual oversight. This person will have a comprehensive view of partner launches and ensure all aspects are executed per contract. Post-launch they will track the partnership, manage referral/reseller workflows, and continue to look for ways to optimize. This is a great opportunity to play a critical role in building out the Partner-Ops function within ChowNow’s Revenue Operations organization. The ideal candidate is highly organized, detail-oriented, self-motivated, has excellent time management and communication skills. This person is fluent in the use of Salesforce and other Partner enablement technologies and thrives in working across teams to build new structures and processes that work for ChowNow and our partners.
Reports to Sr Manager of Revenue Operations.
WHAT WE LOVE ABOUT YOU:
You put restaurants first. You deeply understand the importance of local restaurants and put them at the center of everything you do. You aim to help them not only survive but thrive.
You celebrate diversity. You recognize that diversity and inclusivity matter. You’re committed to progress, which means everyone gets the support and resources they need, no matter who they are. You have an ability to listen to other team members' ideas and can thrive in an environment that embraces individuality. Everyone’s voice counts.
You raise your hand. You consistently go above and beyond what is asked of you. You help your peers accomplish their tasks while also excelling at accomplishing your own. When you have a smart idea, you raise your hand and share it.
You keep reaching. You set clear ambitious goals. You don’t allow yourself to become complacent with where you’re at and what you’ve done, so you seek out new opportunities and challenges.
As the Partner Operations Manager, you will:
- Design and implement new processes and systems with Marketing, Partnerships, Sales, Onboarding, Client Success and Customer Support to ensure our partner-related efforts are understood and operationalized across the company.
- Work with Partnerships and Marketing stakeholders to build and launch partner marketing programs in PRM/MAP platforms to support partner marketing initiatives.
- Identify opportunities to improve operational processes and communicate clear action steps to all stakeholders.
- Develop, implement, and optimize processes for onboarding new partners and creating scalable onboarding procedures to deliver content and training to partners.
- Develop, implement and optimize reseller processes to promote data quality, and streamline reseller experience.
- Collaborate closely with the Business Systems and Data Analytics teams to set up a scalable, repeatable referral and reseller system between ChowNow and our partners.
- Collaborate with Finance and Partnerships teams to ensure relevant economics created by the partnership (referral and reseller) are tracked, audited, reported, distributed, and collected.
- Design and build reporting for both internal purposes and to be shared with external partners on a monthly basis. Reconcile reporting figures with our partners.
- Oversee systems to manage inbound and outbound revenue sharing and referral payments with our partners.
- Help answer questions regarding processes and initiatives and facilitate cross-department communication.
Within 30 Days, You’ll:
- Attend ChowNow’s New Hire Onboarding program
- Work closely with Partnerships leadership to define priorities for Partner Referral and Reseller Programs
- Get to know key internal stakeholder teams including Business Systems and Finance
Within 60 Days, You’ll:
- Launch a PRM tool and processes to support Partner Referral and Reseller programs
- Identify operational gaps and area for improvement to evolve existing operating model
- Attend partner calls and work with partner operations teams as needed to improve work flows, processes & reporting
- Provide partner performance reporting
Within 90 Days, You’ll:
- Establish yourself as the Partnerships operational point of contact with partners and internal stakeholders
- Develop playbooks for Partner processes (onboarding, integration, communications, maintenance, reporting) for various partner tiers and types
- Start refining existing processes & reporting and developing new ones
You Should Apply If:
- 4+ years prior experience in a marketing, sales or partner/channel operations or project management role.
- 2+ years of experience working in Salesforce, Marketo (or other MAP) and PRM tools (Impartner, Impact, Partnerstack or equivalent).
- You are enthusiastic about playing a partner-facing role.
- You have strong attention to detail, organizational skills and can manage multiple projects simultaneously.
- You have experience making suggestions to improve processes and procedures that lead to improved team performance. You have a track record of seeing what works and scaling it.
- You are highly analytical and have advanced Excel, Tableau (or equivalent) skills.
- You are a pro when it comes to rolling out change on a moment’s notice with proper documentation, foresight into needs across impacted teams, buy-in from leaders and reps, and a track record of successful adoption with the measurement to prove it.
- You have a history of strategic prioritization and an ability to bubble urgent matters or put a pin in distractions.
- You have an ability to work autonomously with minimal supervision and cannot stand gaps in process, even when you are the first to notice.
About Our Benefits:
- Expected base salary: $128,000 - $140,000
- A "Best Place to Work" winner multiple times where we focus on creating a great employee experience
- Rock solid medical, dental, and vision plans.
- Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
- 3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
- 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
- 401(k) Matching
- Employer-contributing student loan assistance program.
- Employee Stock Incentive Plan.
- Pet insurance for your fur babies
- Quarterly Industry Speakers Series.
- Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion).
- Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
- Enough freedom to spread your wings while still holding you accountable.
As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties and skills required.
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