Director, Business Development

Los Angeles, CA or Remote /
Business Development /
About the Position: 
ChowNow is seeking an experienced Business Development leader to join our team and drive growth through strategic partnerships. This is an exceptional opportunity to have a significant impact on a rapidly scaling mission-driven organization that already maintains a large roster of respectable partners in both the Technology and Food & Beverage industries.

As the Director of Business Development, you will lead and continue to build our  Business Development program and partner with our Executive team to design and activate new opportunities, manage an existing pipeline of opportunities, and oversee the health of our current, important relationships.  

Reports to the Chief Operating Officer; no current direct reports. 

About Us:
ChowNow is unique among tech startups in the restaurant space. We power branded online ordering systems for independent restaurants across North America – via websites, Google, Instagram, and through branded iOS and Android apps – and we do it all for a reasonable monthly fee regardless of order volume. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners. And the same goes for our workplace. 

Diversity, teamwork, and mutual respect are among our core company values. And we pride ourselves on giving our teams plenty of opportunities to make their mark. To date we’ve created over 18,000 apps for our restaurant partners – something that’s never been done before in our category. And as we expand to new markets, further spreading the word about the ChowNow difference, those opportunities to create, build, and grow will only increase. If this sounds like the kind of workplace, and the kind of mission, that appeals to you, we’d love to talk. 

Learn more by checking out our reviews on Glassdoor (they’re excellent). Together we can preserve neighborhood flavor, one restaurant at a time.

Specifically, you will:

    • Lead the Business Development efforts on behalf of ChowNow
    • Understand the landscape of the restaurant technology market and articulate the value and differentiators of ChowNow’s business model
    • Underwrite the value of opportunities to collaborate other impact products and brands in both Tech and Food
    • Directly manage Tier 1 relationships
    • Work closely with Product, Marketing and Revenue teams and align to efforts relating to ChowNow’s business goals
    • Identify and close strategic opportunities focused on sales/marketing channels and  product integrations
    • Work cross-functionally with Product, Engineering, Finance, and Biz Ops to define partnership strategy
    • Work closely with Data to support ideas for new opportunities and report on existing programs
    • Represent ChowNow in meetings with external parties and at conferences
    • Maintain active relationships with our partners and serve as primary point of contact for business level communications
    • Build and develop a team to support BD efforts across the organization and our industry
    • Co-create the vision and  expansion of ChowNow products and services into new categories and markets

Within 1 Month You’ll:

    • Progress through our Ramp Camp (ChowNow’s New Hire Onboarding Experience)
    • Meet and begin to collaborate with key internal stakeholders on existing projects
    • Meet and begin to collaborate with current partner counterparts in 20+ organizations
    • Understand the history and purpose of our product integrations and channel partnerships
    • Review our existing database of opportunities
    • Acquaint yourself with internal documentation and agreements related to partnership relationships and activities

Within 3 Month You’ll:

    • Meet and develop relationships with potential partners that are currently in the pipeline
    • Add 2 or more new partner opportunities that are not in the existing pipeline
    • Assume the role of ChowNow’s main point of contact with select, critical partners  
    • Begin reporting cadence to executive stakeholders
    • Master our existing partnership process from initial contact to launch and support

Within 6 Months You’ll:

    • Source 10+ new strategic opportunities
    • In partnership with our Recruiting team, hire 1-2 direct reports to help support our growing portfolio of partners and source new opportunities
    • Refine and improve the departments existing practices and processes 
    • Gain deep knowledge and insights of industry dynamics, trends, product positioning, and competitor strengths and weaknesses to inform ChowNow’s opportunities

Within 12 Months You’ll:

    • Have created a fully functional department with mature sourcing, servicing, and reporting capabilities
    • Maintain deep relationships and information exchanges with key internal stakeholders 
    • Have built deep relationships with critical partners and uncovered opportunities for increased value for both sides
    • Pursue integration and channel partnerships in previously untapped  categories
    • Present to Executives and Board Members an ROI-oriented 12 month plan for the next phase of ChowNow’s Business Development function

You Should Apply If:

    • You have 7+ years of experience in business development, partnership, or strategy roles
    • You have 3+ years in a leadership role
    • You have a proven ability to develop strategic partnerships in the tech industry and direct experience driving product integrations
    • You have familiarity with the restaurant technology landscape or a strong interest in learning about the industry
    • You have a strong ability to communicate the value and opportunity of our product
    • You have a passion for products with impact and reach
    • You have experience building, managing, and developing a business development team
    • You have an ability to set measurable goals for the team and reliably execute on them
    • You have the ability to travel 15% - 20% of the time with some overnight travel (Post COVID-19 restrictions)

About Our Benefits:

    • Competitive Salary and Bonus incentive
    • Ongoing training and growth opportunities
    • A "Best Place to Work" winner multiple times where we focus on creating a great employee experience
    • Rock solid medical, dental, and vision plans
    • Mental Health Coverage - we offer several programs to support your mental health and wellness goals
    • 3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
    • 6 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 6 Weeks of Paid Pregnancy Leave
    • 401(k) Matching
    • Employer-contributing student loan assistance program
    • Employee Stock Incentive Plan
    • Pet insurance for your fur babies
    • Quarterly Industry Speakers Series
    • Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion)
    • Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
    • Enough freedom to spread your wings while still holding you accountable
As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

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