[Job- 18602] Support Analyst, Brazil
Brazil
North America – Gamma /
Full Time /
Remote
We are tech transformation specialists, we are CI&T.
We combine the disruptive power of Artificial Intelligence with human expertise to support large companies in navigating changes in technology and business. With 30 years of experience, 6,000 workers, offices in 10 countries and talents across 5 continents. We operate in the fields of design, strategy, and engineering for global brands, helping clients achieve the full potential of technology as a force for good. Impact is what we deliver.
We are looking for people to act as a Support Analyst, having direct contact with an international client and who are connected with the digital transformation, who like to share and learn new technologies, contributing to CI&T and the community, who have a cultural “match” with us, respecting differences, working with collaboration and teamwork.
Requisitos para este desafio:
Solid experience with ITSM / ITIL;
Experience with level 2 (L2) support, investigation, analysis and interpretation of logs, detailing and troubleshooting (troubleshooting) for the production of complex technical solutions, composed of several components, from different suppliers and that communicate with different types of integrations (services, queues, files);
Experience with using and creating scripts and service processes;
Flexibility to work in scenarios with critical systems for the customer;
Ease of communication;
English for reading and writing, being able to maintain communication with native speakers;
Availability to work in shifted hours (typically 10:00AM - 7:00PM Brazilian time)
Diferenciais:
Fluent English;
Intermediate or fluent Spanish;
Experience with control tools (ServiceNow, etc);
Experience with non-relational databases (Couchbase, MongoDB, etc);
Experience with cloud systems (Azure).
Nossos benefícios:
- Plano de saúde e odontológico;
- Vale alimentação e refeição;
- Auxílio-creche;
- Licença parental estendida;
- Gympass
- PLR;
- Seguro de Vida;
- Parceria com plataforma online de saúde mental;
- CI&T University;
- Clube de descontos;
- Programa de Apoio: orientação psicológica; nutricionista e mais;
- Curso gestante e paternidade responsável;
- Parceria com plataformas de cursos online;
- Plataforma para aprendizagem de idiomas;
- E muitos outros.
Mais detalhes sobre os nossos benefícios aqui: https://ciandt.com/br/pt-br/carreiras
#MidSenior
#LI-AM2
CI&T is an equal-opportunity employer. We celebrate and appreciate the diversity of our CI&Ters’ identities and lived experiences. We are committed to building, promoting, and retaining a diverse, inclusive, and equitable company and culture focused on creating a better tomorrow.
At CI&T, we recognize that innovation and transformation only happen in diverse, inclusive, and safe work environments. Our teams are most impactful when people from all backgrounds and experiences collaborate to share, create, and hear ideas.
Before applying for our opportunities take a look at Conflict of Interest Policy on website.
We strongly encourage candidates from diverse and underrepresented communities to apply for our vacancies.
