CIC Berlin is looking for an engaging and dynamic specialist to join our team. We are looking for someone to craft an exceptional experience for clients as they strive to create world-changing innovation.

This is a perfect opportunity for someone who already has experience in and wants to develop their skills in a versatile role which will include mentoring, training, and potentially supervising part-time employees, and helping with the training and mentoring of new career track employees.

CIC builds and operates a global network of innovation campuses where startups, scale-ups, corporations and public entities connect, work, and grow. Founded in 1999, CIC manages more than 111.000 square meters of innovation-focused workspace, laboratories, and event space across North America, Europe and Asia. Additionally, CIC develops innovation-related programming, builds and enables industry clusters, and provides world-class innovation consulting. 

CIC is preparing to open our newest location in Berlin in April 2024. The location will become the third CIC Innovation Campus in Europe, serving as a strategic addition to our campuses in Warsaw and Rotterdam, and an integral part of our global expansion plan. 

The campus spans 13.000 square meters and features a combination of large, medium and small private offices and shared workspace, event space, and a range of shared amenities. CIC intends to build on the location’s deep commitment to innovation and bring our distinct approach to enabling startups, scale-ups, corporations and public entities to thrive.

Learn more about us here.

Community Operations Lead is a mid-level role within the operational structure. They report to the Community Operations Manager and provide guidance/support to the Community Operations Coordinator. There might be some managerial tasks and obligations tied to this position, depending on the business requirements and individual predispositions.

Potential responsibilities will include:

• Building and keeping good relationships with CIC clients, making sure they’re happy by quickly and specifically responding to their questions and needs.

• Continuously improving and refreshing communal spaces for better client and community interaction.

• Fostering a good relationship with building management and coordinating efforts with vendors.

• Handling complex client requests and situations, overseeing office moves and setups, and planning events to ensure top-notch service quality and client satisfaction.

• Troubleshooting office equipment in case of simple problems or escalating it to the appropriate department as necessary.

• Leading the professional development of all team members, including existing employees and new hires, through active mentoring and training.

• Providing support to more junior team members.

• Coordinating and liaising with other teams across CIC to share resources most efficiently.

We're looking for a service-oriented, independent thinker with strong leadership and problem-solving skills. Ideal for a balanced, self-confident person, this role requires at least 4 years of experience managing an operations team in a fast-paced setting. You should be adept at multitasking with meticulous attention to detail and have a hands-on approach, ready to tackle tasks from desk assembly to copier repair. Excellent communication skills, a proactive attitude in learning new skills, and the ability to work harmoniously with a diverse range of people are essential. This role is perfect for someone who values teamwork and equality in a collaborative, team-based company.

• Minimum of 4 years of experience in an independent role in a fast-paced environment.

• Experience in hospitality or a high-service level job would be a big plus.

• Availability to work from the office every day.

• Ability to legally work in Germany. CIC is unable to sponsor visas for this role at this time.

• Fluency in English.

• Communicative German is a plus.

• Employment contract. 

• Compensation aligned with professional experience.

• Commuting / Transportation Allowance.

• Gym card.

• Private pension plan.

• Allocated budget for training (customized to specific requirements of the role and organization's objectives).