Site Director, Connect Labs by Wexford - Baltimore, MD

Baltimore, MD
CIC Offices – Executive /
Full-time /
CIC is seeking an experienced, highly capable, self-motivated, and ambitious person with experience building meaningful client and partner relationships to lead Connect Labs by Wexford, a new shared lab facility in Baltimore, that will be operated by CIC.  This role will be responsible for establishing and growing the Connect Labs community to drive occupancy and retention at the Baltimore location.

Connect Labs by Wexford is a flexible, scale-in-place lab and innovation infrastructure located within Wexford’s dynamic and amenity-rich Knowledge Communities. Specifically created for emerging and growth companies in the life sciences, computational, engineering, and energy industries, Connect Labs offers pre-built and furnished lab, support, and office space with a purposefully curated set of amenities, services, and shared equipment that provides companies the space to grow and attract talent; specialized equipment to leverage and conserve capital; intentional proximity to peers, experts and potential strategic partners; and opportunities to conduct research to improve the human condition and drive economic impact. Connect Labs is currently in Phoenix with additional locations coming soon, including Baltimore. To learn more, please visit

CIC is a global leader in building and operating innovation communities. Founded in 1999 in Cambridge, MA, CIC is one of the first companies to offer flexible office and lab space, providing a platform for the world’s most impactful entrepreneurs to innovate better and faster. In 2013, CIC’s CEO and founder Tim Rowe co-founded LabCentral, the nation’s premier shared wet-lab facility in Kendall Square, which served as the basis for the shared lab model we offer at select CIC Innovation Campuses today. 

We have locations in Boston, Cambridge, Philadelphia, Providence, St. Louis, Berlin, Rotterdam, Warsaw, and Tokyo and are growing into other cities within the US and abroad. CIC has supported over 10,000 startups, growth companies, and branches of larger organizations, representing for-profit, mission-driven, and non-profit sectors across a wide array of industries. 

As Site Director, you will balance being the external face of Connect Labs with oversight of day-to-day workings of our center, serving as a resource and leader to local staff and clients, acting as a sales lead and overseeing operations and under the guidance of the VP, Labs and Centers, US. The Site Director will regularly report progress and updates and will collaborate with the VP on the high-level mission and vision decisions. The Site Director will also collaborate closely with our partners at Wexford and UMB. You will be responsible for the strategy and integration across efforts to fill the center, provide the best client experience, and deepen impact and community engagement in the life sciences.

This is an onsite role, M-F 9-5 with occasional evening and weekend events attendance. Some travel to other CIC centers, conferences, and events may occur.

Strategy & Leadership:
• Providing vision and direction to sales and strategic partnerships, while prioritizing a flawless client and partner experienceAbility to quickly understand the lab ecosystem, identifying competitors, potential partners and membership organizations in the space to build relationshipsIdentify and participate in ecosystem appropriate events, round tables, panels, utilizing the marketing budget appropriately to increase brand awareness and credibility in the field.
• Acting as a high-level thought partner with the VP, Labs and Centers and our partners to develop the product and programming strategy as well as partner engagement, aiming to improve overall client experience.
• Aligning lab marketing and programming with sales, overseeing execution of activities to hit goals, and helping develop relevant marketing materials based on one’s deep understanding of our lab offerings.
• Serve as the main point of contact with Wexford and the University of Maryland. In the context of this relationship, you are responsible for required data reporting and regular progress meetings to ensure active collaboration and clear communication.
• Manage a Lab Manager and Event Lead, spending time resourcing and strategizing with each manager to understand the needs and challenges facing their teams. 

• Management and oversight of site budget, encompassing cost optimization, budget re-forecasting, and related activities.
• Managing ~5 direct reports; prioritizing needs and assigning work.
• Developing, guiding, and building upon a high performing and diverse team focused on operational excellence.
Collaborating with your team to ensure seamless and collaborative work, strategically looking out for the needs and morale of staff.
• Cultivating, fostering, and maintaining a welcoming, inclusive, and inspiring culture.

Strategic Partnerships & Programming:
• Managing high-level partnerships and sponsor relationships.
• Representing the organization at events, through networking or speaking opportunities, and as an active partner member of the life sciences community.
• Serving as an ally and partnering with a wide network of local stakeholders to creatively build opportunities for the site, the clients it serves, and the local community.

• In conjunction with Sales and Marketing, responsible for developing go-to-market strategy for initial lease-up and subsequent client retention efforts. 
Lead market development, as well as generate new initiatives to better support client needs, and adapt and enact new strategies as needed.
• Developing and implementing outbound strategies for sales.
• Owning responsibility for the sales system management and revenue/goal tracking.
Lead through doing, including directly managing a portfolio of high profile clients and leading sales tours.
• Overseeing client issues that surpass the authority of the team.
• Driving the creation and implementation of new programs and initiatives around new sales, client support, and overall business development.

More specifically, as our ideal candidate, you are:
• Creative and forward-thinking.
• A leader with vision, technical skills, strong judgment, and high ethical and operational standards.
• A leader who educates, mentors, and grows an exceptional team in a fast-paced environment.
• An exceptional communicator, presenter, and educator who can analyze and interpret highly complex information.
• A team player and a helper, able to remain personable, calm, and effective in any situation.
• Equally comfortable with strategy, operational tasks, and problem solving.
• Highly organized and able to manage many tasks while paying close attention to detail.
• Able to lead by example — you are willing to get your hands dirty, build a desk, fix a copier, etc.
• Willing to proactively seek out and master new skills.
• Able to explore and balance multiple perspectives on a situation or solutions to a problem.
• Entrepreneurial, results driven, and comfortable tracking and reporting financial and occupancy metrics.
• Someone who treats everyone as an equal and can connect with anyone, able to respond to and resolve sensitive and nuanced inquiries and challenges.
• Self-motivated — you routinely initiate and deliver projects successfully with minimal supervision.

• At least 6-8 years of professional experience with at least 2-3 years in a client facing role and at least 3-5 years of experience in managing teams, developing staff, and overseeing a budget.
• Managing a specialized team a plus.
• Managing a lab team a plus
Experience in the Baltimore life sciences community with either a pre-existing network or a proven track record as a convener across the ecosystem (including partners such as universities, investors, startups, and real estate).
• Evidenced growth and increase in responsibility and success in previous roles.
• Familiarity with marketing and business development tactics.
• Experience in a client-service environment.
• An interest in a long-term role — we are a growing company, and we like to hire people who can grow with us over the years.

• Starting compensation is commensurate with experience.
• 100% company-paid premium healthcare and dental benefits.
• 100% company-paid long- and short-term disability, and life insurance
401k (must be 21+)
• 23 days of PTO accrued annually (more with seniority) plus thirteen holidays from the start.

In addition to helping our clients achieve great things, we work to ensure that our employees are healthy and supported.

Some of the benefits of being here include:  
• Fun people in a dynamic space. We pride ourselves on finding driven and bright collaborators who are eager to lend their own unique skills to the team, as well as to our inspiring clientele. The number one reason CICers say they like working here is because of their colleagues!
• Personal growth. This is a great opportunity to learn and develop skills within the epicenter of the innovation community at a growing company.
• Discounted services and memberships on resources to make your life happier/healthier such as gym memberships, tech and design support, hotel stays, and other fantastic options.

CIC is committed to building teams that reflect the fabric of the cities we support. We welcome all candidates regardless of race, color, ancestry, gender identity or expression, religion, national origin, sexual orientation, age, citizenship, marital status, disability, Veteran status, or any other legally protected status. Any other human expressions and experiences not mentioned here are equally welcome. If you require an accommodation please let us know. We are proud to be an equal opportunity employer.