Revenue Operations Manager

Remote /
Go to Market – Revenue Operations /
Full-Time
Circle is building the modern community platform for every creator and brand in the world: think "Shopify for creator/brand-led communities". We make it really easy for creators and brands to bring their discussions, members, and content all into one place. Circle is a product-led company, with thousands of paying customers.

Our RevOps team is just getting started and already making an impact! We design, configure and build the systems and processes that enable our go-to-market and growth functions. As our Revenue Operations Manager, your role is critical to the success of our Go-To-Market (GTM) teams as they engage new customers and develop revenue opportunities.

As Circle’s dedicated Revenue Operations Manager, you will support our revenue teams by improving the efficiency and productivity of our GTM functions. We are looking for an individual who can bring experience in a scaling Revenue Operations team and can help build, maintain, and improve the GTMs tech stack.

This is a 100% remote role. We're now a fully remote team of 65 (and growing!) based in the U.S., Colombia, Portugal, India, Argentina, Slovenia, and other countries. We have a preference for candidates in U.S. time zones for this role due to the majority of customers being located in North America.

Check out our Careers page for more information about us.

Responsibilities

    • Manage, administer, and maintain HubSpot, both sales and operations hub.
    • Ensure our tech stack is fully optimized and provide support to all teams utilizing our sales and support tools; identifying and evaluating opportunities for additions or enhancements.
    • Troubleshoot technical issues and work with Product and Engineer teams to test and implement solutions.
    • Develop, manage, and launch new processes, workflows, and automation that drive the efficiency of our GTM teams.
    • Partner with the leadership team on building and maintaining team reporting and dashboards. 
    • Provide analytical leadership for GTM plans and activities, and deliver actionable insights to establish operational priorities.
    • Provide day-to-day operational support and internal customer service for Circle’s GTM teams as the acting subject matter expert for our systems and processes.

Who we're looking for

    • 4+ years of experience in a Revenue, Sales or Business Operations role in SaaS.
    • 3+ years of experience working as an administrator within a CRM (HubSpot’s Sales and Operations hub preferred).
    • Familiar with a modern GTM tech stack. The stack could include Hubspot/Salesforce, Drift/Intercom, Autopilot/Marketo, Salesloft/Outreach. 
    • Has run software evaluations and implemented integrated solutions across go-to-market teams. 
    • Firm understanding of the entire customer lifecycle, and the impact of systems and tools at each stage.
    • Ability to interpret process gaps and propose solutions to their underlying causes.
    • Experience with a large tech stack and technical ability to optimize systems integrations.
    • A holistic thinker, able to manage multiple objectives/assignments while supporting initiatives across several cross-functional teams.
    • Able to quickly grasp new concepts and work in a high-performing, fast-paced environment.
    • User-centric, empathetic approach to introducing business change.
    • Detail-oriented, taking into consideration each moving part of the system before taking action or recommending a solution.
    • Excellent verbal and written communication skills.
    • Self-starter; highly analytical; capable of delivering on goals with minimal supervision
    • (Nice to have) Advanced with Microsoft Excel/Google Sheets for modeling purposes.
    • (Nice to have) Experience in integrating product usage data into go-to-market tools and processes.
    • (Nice to have) Have worked in transactional SaaS or in Product Led Growth (PLG) with a freemium or free trial experience.
    • (Nice to have) Proficient in SQL.