Migrations Manager, Payments
New York /
Go to Market – Customer Success /
Full-time, Remote (AMER)
/ Remote
About Us
Circle is building the world’s leading all-in-one platform for online communities. We make it possible for creators, coaches, educators, and businesses to bring together their audience with engaging discussions, live streams, events, chat, courses, and payments — all in one place, all under their own brand.
We’re proud to be a fully remote company of around 120 (and growing!) team members from 30+ countries in the world. We strive to find exceptional talent around the world, set them up to do the best work of their lives, and in turn, have a meaningful impact in their own lives. We don’t track hours, but we do manage for outcomes very closely and strive to be async-first.
Twice a year, we bring the whole company together for incredible company retreats in beautiful places around the world!
About the role
We have launched a new payments migration service for our customers, and are are looking for a Migrations Manager to step into the role and take the reins. This would place you directly in-front of our top-tier customers, taking a hands-on approach in helping them migrate their existing customer database and payments solution over to Circle. You will be the customer’s partner throughout their entire migration journey, and have the unique opportunity to work cross-functionally alongside almost every department at Circle to achieve this —Engineering, Sales, Customer Success, and Customer Support.
In this role, you will manage, iterate, and evolve a program that impacts our customers and our business in a meaningful way. In the future, we hope to see opportunities to expand on this program, where you will help us ideate and bring new services to life that aim to make Circle truly the best-in-class.
We have a strong preference for candidates in AMER (North or South America).
What you'll be doing
- Be the point of contact for anything related to a customer’s payments migration; you’ll coordinate and own the project end-to-end which includes discovery, scoping, planning, execution, and post-migration support.
- Be hands-on through the entire migration, including setting up a customer’s paywalls, manipulating data sets, updating engineering tasks, etc.
- Proactively handle scheduling and scope changes and manage escalations throughout the migration process.
- Identify inefficiencies in the way we do things, identifying problems, proposing solutions, and leading process improvement projects to root out inefficiencies.
- Contribute and update technical documentation outlining migration processes & FAQs to better support customers through their migrations.
- Understand the Circle platform inside and out to serve as a product expert and trusted advisor through your engagements.
- Partner closely with Customer Success Managers and Payments Migration Engineers to ensure the entire migration and launch process is a seamless experience.
- Partner closely with other internal stakeholders to share feedback and experiences that improve our migration experience and payments product functionality.
- Communicate thoughtfully and timely with your clients and internal stakeholders to ensure clear and concise answers that can be understood by technical and non-technical stakeholders.
What you'll need to be successful
- Strong alignment with our values. Find our values on our career page if you haven’t read up on them yet.
- You are proficient in English (spoken, written, and reading) at a CEFR Level C2 / ILR Level 5.
- You have at least 3 years of experience in software implementation, tech consulting, or platform migrations managing processes end-to-end. This includes roles like Implementation Manager, Migration Manager, Solutions Architect, etc.
- You have hands-on experiences with data manipulation and consolidation, specifically using Microsoft Excel or Google Sheets. You don’t need to be an Excel whiz, but you’ll need to be comfortable with basic lookup functions (eg. V/XLOOKUP), and familiar with data imports/exports (working with CSV).
- You have an aptitude for digesting and effectively communicating technical concepts across audiences of varying technical ability.
- You’re a team player with a high level of integrity and a desire to assist your team. You enjoy working with cross-functional teams and are able to effectively balance competing priorities to make decisions that best support the customer, the team, and Circle.
- You’re able to zoom into granular details and also zoom out to understand the larger strategy and philosophy of how and why decisions are made.
- You’re resourceful. You may not have all the answers, but you know how to find them.
- You’re self-motivated, proactive, and work effectively in a highly ambiguous, ever-changing environment.
Bonus points
- You have experience working with payments products powered by Stripe.
$90,000 - $100,000 a year
Cash compensation is a starting point, and we want all of our team members to be able to grow in their roles. In addition to equity, benefits and perks, our cash compensation is subject to an annual review and increase on a once per year basis on the hire date anniversary.
The fun stuff
Fully remote: work from anywhere in the world!
Autonomy and trust to do your job: we care about outcomes over everything else.
Paid time away: all employees are given 35 days of PTO annually.
Generous U.S. benchmarked compensation and startup equity no matter where you are in the world.*
Awesome medical coverage with 100% coverage for you and your family, or medical reimbursement options where applicable!*
Home office stipend to help you get up and running.
Learning & development stipend to help you level up your professional skills.
Annual bonus potential for roles that don't already receive variable income or commission.
Company retreats: Twice a year, the Circle team gets together for a fully paid company retreat in incredible places around the world! We’ve had past retreats in Colombia, Portugal, and Mexico, with more planned on the horizon.
Check out our Careers page for more.
*Your role, location and unique circumstance may affect this.
Diversity, Equity & Inclusion
As a fully-remote international company, diversity is baked into our DNA. Here’s how our CEO, Sid Yadav, frames our hiring mission: “let’s find talent in underserved and under-represented corners of the world, set them up to do the best work of their lives, and in turn, change their life.” To achieve this hiring mission, we offer competitive U.S.-benchmarked compensation no matter where someone’s located in the world, and we proactively seek candidates who expand representation of backgrounds, cultures and lived experiences in our teams.
Equal Employment Opportunity
Circle is an equal opportunity employer and as such, we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable laws.
If you require any accommodations during the recruitment process, please let us know and we will work with you to meet your needs.
