Project Coordinator
New York
Go to Market – Customer Success /
Full-time, Remote (AMER) /
Remote
About Us
Circle is building the world’s leading all-in-one platform for online communities. We make it possible for creators, coaches, educators, and businesses to bring together their audience with engaging discussions, live streams, events, chat, courses, and payments — all in one place, all under their own brand.
We’re proud to be a fully remote company of around 150 (and growing!) team members from 30+ countries around the world. We strive to find exceptional talent, empower them to do their best work, and in turn, have a meaningful impact in their own lives. We don’t track hours, but we manage for outcomes in an a-synchronous culture.
Twice a year, we bring the whole company together for incredible company retreats in beautiful places around the world!
About the role
We are looking for a Project Coordinator to join our team to play an instrumental role in helping us deliver two key services offered today to customers: Circle Plus mobile app launches & course migrations. We have been offering both of these services now for over 12 months, and the demand is continuing to grow. It’s officially time we bring on a new teammate to help us scale and refine our processes.
You’ll have a unique opportunity to work cross-functionally alongside almost every department at Circle (engineering, design, sales, customer success, and customer support) to help our customers build, launch, and maintain their mobile apps in the Google Play and Apple App Stores, as well as support migrating their existing courses over to Circle.
This is a customer-facing role, and being that most of our customers are based in North and South America, we have a strong preference for candidates in these time zones.
What you'll be doing
- Be the main point of contact for anything related to a customer’s Circle Plus app launch. You’ll coordinate the app submission process from end-to-end and own all aspects of project planning, tracking, and communications. See more on the app submission process below.
- Proactively handling schedule and scope changes, identifying risks, and managing escalations throughout the app submission process.
- Partnering closely with other internal stakeholders to share feedback and experiences that help us improve our customer's experience on Circle.
- Spotting inefficiencies in the way we do things, identifying problems, proposing solutions, and leading process improvement projects to root out inefficiencies.
- Maintaining a deep understanding of the Circle platform and our white-labelled apps, and making recommendations on how customers can use our products & services to accelerate their desired outcomes.
- Partnering closely with Customer Success Managers to communicate proactively and collaborate to ensure customers migrations and launches are a seamless experience.
- Working directly with both new and existing customers on assessing project requirements and feasibility, helping them understand key changes alongside migrations, and owning project execution & communication from end-to-end. In the case of course migrations, this entails coordinating work amongst our team of virtual assistants (VAs) for content migration.
- Documenting key processes and implementing necessary changes as needed based on efficiency improvements, or platform changes, that require adjustments to our services.
What goes on during the app submission process?
- Preparing materials for the kickoff calls.
- Outlining the app submission process to customers.
- Setting expectations with customers about the app submission process.
- Helping customers set up their app accounts.
- Coordinating the design asset process on behalf of our customers.
- Submitting the apps into the Apple app store / Google play store.
- Maintaining the apps when updates are needed.
What goes on during a course migration process?
- Review migration request and assess viability based on defined acceptance criteria.
- Facilitate and manage the kickoff meeting with the customer.
- Serve as the main point of contact for the customer throughout the migration process.
- Collaborate closely with our VAs, providing support to ensure timely and high-quality completion of the migration.
- Maintain and update all documentation and enablement resources in line with new course features
What you'll need to be successful
- Strong alignment with our values. Find our values on our career page if you haven’t read up on them yet.
- You are proficient in English (spoken, written, and reading) at a CEFR Level C2 / ILR Level 5.
- You have 2+ years of experience working as a project coordinator, project manager, implementation partner, or any role that has managed processes end-to-end with customers.
- You have worked in a similar role at a SaaS company, ideally that serves small to medium sized businesses (SMB) with a high-volume of customers.
- You’re resourceful. You may not have all the answers, but you know how to find them.
- You’re committed to making sure the customer has an enjoyable experience throughout each step in their journey, and are constantly thinking about ways to improve it.
- You’re a team player, with a high level of integrity and desire to assist your team. You enjoy working with cross-functional teams, and are able to effectively balance competing priorities to make decisions that best support the customer, the team, and Circle.
- You have an aptitude for digesting and effectively communicating technical concepts across audiences of varying technical ability.
Bonus points
- Experience setting up integrations, and understanding how systems communicate with each other.
$75,000 - $90,000 a year
Cash compensation is a starting point, and we want all of our team members to be able to grow in their roles. In addition to equity, benefits and perks, our cash compensation is subject to an annual review and increase on a once per year basis on the hire date anniversary.
The fun stuff
Fully remote: work from anywhere in the world!
Autonomy and trust to do your job: we care about outcomes over everything else.
Paid time away: all employees are given 35 days of PTO annually. We also offer a paid sabbatical after 5 years.
Generous U.S. benchmarked compensation and startup equity no matter where you are in the world.*
Awesome medical coverage with 100% coverage for you and your family, or medical reimbursement options where applicable!*
Parental leave for parents expanding their family, or just starting one.
Home office stipend to help you get up and running.
Learning & development stipend to help you level up your professional skills.
Annual bonus potential for roles that don't already receive variable income or commission.
Company retreats: Twice a year, the Circle team gets together for a fully paid company retreat in incredible places around the world! We’ve had past retreats in Colombia, Portugal, and Mexico, with more planned on the horizon.
Check out our Careers page for more.
*Your role, location and unique circumstance may affect this.
Diversity, Equity & Inclusion
As a fully-remote international company, diversity is baked into our DNA. Here’s how our CEO, Sid Yadav, frames our hiring mission: “let’s find talent in underserved and under-represented corners of the world, set them up to do the best work of their lives, and in turn, change their life.” To achieve this hiring mission, we offer competitive U.S. benchmarked compensation no matter where someone’s located in the world, and we proactively seek candidates who expand representation of backgrounds, cultures and lived experiences in our teams.
Equal Employment Opportunity
Circle is an equal opportunity employer and as such, we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable laws.
If you require any accommodations during the recruitment process, please let us know and we will work with you to meet your needs.
