Remote Enterprise Account Executive
Malvern, PA
Sales /
Full-Time /
Remote
Circonus seeks a highly experienced and proven Enterprise Account Executive with the drive and determination to help us rapidly expand our client base. We are looking for an individual with experience in the monitoring and observability space who has sold operational and analytical tools that help DevOps / SRE / Engineering teams improve their quality of service, optimize performance, and accelerate root cause analysis, troubleshooting, and problem resolution. Ideal candidates have a proven track record of exceeding quota, enterprise selling and building win-win customer relationships.
This Account Executive Role reports to Director of Sales. The AE will own the entire sales process including the coordination of internal resources which includes technical consultants and Circonus executive involvement as needed during deal pursuits.
Key Accountabilities for Account Executives
- Territory Planning - Each AE will develop a territory plan that includes the key accounts and a summary of the outreach efforts planned to generate sufficient pipeline to achieve quota. Quota target includes $1.5mm of net new sales/ARR. Targeting our Ideal Customer Profiles: Using our ICP definition, AE will develop a list of target accounts that match our Ideal Customer Profile. Building on our installed accounts in gaming, live-streaming content providers, and videoconferencing, AE will develop a list of accounts that possess similar attributes in the tools they have deployed, the metrics they want to improve and the size and maturity of their operations and engineering teams.
- Prospecting - AEs will develop outreach campaigns in conjunction with our Marketing team. Outreach will include email outreach supported by phone calls, trade show participation and follow-up on lead generation activities and inbounds. Outreach will include executives and users. Circonus needs support from both teams to develop the momentum within the prospect's business to consider changing vendors and making a switch. Executive prospecting will focus on business benefits, tools consolidation, centralized visibility and quick time to value. User prospecting will focus on the usability, speed and scale of the system as well as the centralized power of multiple “tools” in the same platform.
- Discovery Calls and Meetings - AE will lead the initial discovery calls to help qualify leads. Selling remotely, AE will lead the introductory discussion and establish the next steps in the sales process. Second calls will include sales support from a Technical Solution consultant who can provide deeper technical content to satisfy users and Operations teams.
- Sales Execution - AE will work to develop a broad constituency of supporters within the prospect’s organization, who see value in learning more about Circonus. This consensus building process will include executives and users as we provide product evaluations and proof of concepts to demonstrate our ability to work in their environment. Account mapping and understanding their decision process guides your sales actions and you demonstrate our unique ability to satisfy their requirements. Upsell and Expansion - AEs will need to “land and expand” accounts as we get a foothold in their environment and then grow our presence.
- Negotiation - AE will manage the pricing discussion with clients and provide the business justification required to help our sponsors successfully get the project funded and approved. Closing - AE will support the contracting process and owns the responsibility for getting the Purchase Order and Contract.
- Forecasting - Accurate maintenance of a forecast that includes the Committed Revenue, Best Case Revenue and Pipeline values for each quarter. Forecast hygiene - includes tracking of all opportunities using Salesforce.
Key skills required to succeed at Circonus
- Solution selling - Given the technical nature of our solution and the challenge of converting users to a new monitoring solution, we need AEs that can connect the technical elements of our story with the business outcomes that we enable. We want to solution sell and to engage prospects with a future-vision that motivates them to consider the work required in testing and vetting our solution.
- Persistence - AEs need to possess a willingness to take a long-term perspective to building a territory. As with any growth of a territory, we need sellers that enjoy the process of building a territory and laying the groundwork needed to turn small wins into larger accounts. We want to win a small footprint and then grow our presence as we have done in accounts that started with $100K initial purchases that have grown to over $1M recurring.
Key attitudes that we seek in AEs
- Entrepreneurial - We want AEs that view themselves as CEO of their territories.
- Start-up Mindset - We need “can-do” attitude and AEs that understand the early stage company requirements that all employees contribute in a variety of ways to winning and supporting the sales process.
- Teamwork - We want team members that enjoy winning together and celebrating our mutual success.
- Athletic approach - We want team members who are ready to compete. We don’t expect to win every sale but we do expect to outwork and outhustle the competition.
Qualifications
- BA/BS or equivalent work experience
- 5+ years of experience as an Enterprise Account Executive or similar role
- Strong technical acumen. Experience in the monitoring / observability space strongly preferred
- A proven track record of consistently achieving sales targets
- Experience with lead generation and pipeline development from outbound account-based marketing efforts
- High levels of accountability and acceptance of personal responsibility for sales success
- Excellent negotiation skills resulting in win-win relationships
- Excellent writing, editing, listening, and verbal communication skills
- Well-honed interpersonal, relationship building, and persuasion skills
- Self-motivated, ambitious, willing to learn, adapt, and excel
- Coachabilty
- Critical thinker and problem-solving skills
- Strong organizational and time-management skills
- Team player, highly collaborative
Circonus offers a powerful telemetry intelligence platform to handle the world's most demanding use cases. From mission-critical IT infrastructure to data-intensive IoT applications, Circonus works with any tech and at any scale. Circonus uses advanced data science and patented technology to ingest and analyze telemetry data to deliver unmatched clarity, insights, and performance. From real-time alerts and fault detection to ML-based predictive analytics, Circonus helps companies optimize operations and deliver exceptional user experiences with confidence.
We enjoy a global reach, but our customers primarily cluster on the East Coast, California, and to a lesser degree, Europe. Our success stems from our industry-leading offering and our obsession with customer satisfaction.
Culturally, we operate like a startup. Small, agile teams with quick decisions and short, iterative cycle times. We relish our core values of respect, integrity, value and growth, among others.
All of our positions include a discretionary PTO policy, generous employer covered health and dental insurance, employer matched 401K Plan and more.
