Solutions Engineer
Malvern, PA
Customer Success /
Full-Time /
Remote
As a Circonus Solutions Engineer, you’ll drive customer satisfaction and revenue by advising our customers and prospects on the value of Circonus' technology. Your responsibilities will revolve around supporting the pre and post sales process. This includes development and presentation of product demos, leading technically-oriented conversations with prospects, creation of written technical materials, and implementation of solutions on behalf of customers.
A successful candidate will be able to effectively communicate across multiple stakeholders, shift gears at a moment's notice, and enjoy the challenges of the sales process. Candidates should be comfortable building lab environments and scripting integrations ofter required for a successful engagement. If you're an established Solutions Engineer with a consistent track record in helping customers solve problems, we should talk.
This position is 100% remote.
Job Responsibilities
- Lead technically oriented conversations with customers
- Contribute to all pre and post technical sales efforts
- Design, build, and present demos for business and technical stakeholders
- Travel to customer and prospect locations as needed/requested basis
- Bridge the gap between business problems and technology solutions
- Act as a technical subject matter expert for our platform at conferences, customer events, webinars, etc
- Collaborate with sales team to understand and qualify customer requirements
- Plan and modify solutions to meet customer needs
- Liaise with customers and prospects to ensure expectations and quality goals are met
- Respond to RFPs
- Provide product feedback, technical insight, and customer requirements to Product team
- Ensure all relevant processes are performed per internal procedure and documentation
- Provide coaching to the Sales team to enhance their product knowledge, technical acumen, and technical sales skills
Qualifications
- 5+ years in a customer-facing, sales oriented technical role as a Solutions Engineer, Sales Engineer or equivalent
- Experience with scripting in a language like Python and devops tools
- Exceptional written and oral communication skills, including ability to effectively communicate with customer “C-Suite” executive management
- Results-oriented mindset with a track record of driving initiatives through to execution
- A collaborative approach to problem-solving and ability to effectively work with cross-functional teams
- Proactive self-management owning and completing tasks as needed
- Experience working with project management software such as JIRA
- Excellent analytical, problem solving, and debugging skills
- Excellent written and oral communication skills
Preferred Experience
- 10+ years’ experience in the technology industry
- Experience and/or senior level technical knowledge of monitoring and analytics solutions such as Prometheus, ElasticSearch or Graphite
- Experience working with project management software such as JIRA
- The right person will be highly technical and analytical, much like the company itself
Circonus offers a powerful telemetry intelligence platform to handle the world's most demanding use cases. From mission-critical IT infrastructure to data-intensive IoT applications, Circonus works with any tech and at any scale. Circonus uses advanced data science and patented technology to ingest and analyze telemetry data to deliver unmatched clarity, insights, and performance. From real-time alerts and fault detection to ML-based predictive analytics, Circonus helps companies optimize operations and deliver exceptional user experiences with confidence.
We recently raised a $10M Series B round led by Baird Capital with participation from our existing investors NewSpring Capital, Osage Venture Partners, and Bull City Venture Partners. This new funding is earmarked to further accelerate our growth, scale product innovation, and build upon the company’s record-setting performance in 2021.
Culturally, we operate like a startup. Small, agile teams with quick decisions and short, iterative cycle times. We relish our core values of respect, integrity, value, and growth, among others.
All of our positions include a discretionary PTO policy, generous employer health, and dental insurance, employer-matched 401(k) Plan, and more..
