Partner Success Associate

Copenhagen, Denmark
Brandwatch – CX /
Regular /
Brandwatch, a Cision product, empowers over 5,000 of the world’s most admired companies to understand and engage with customers at the speed of social. 

Combining pioneering, AI-enriched digital consumer intelligence with industry-leading social media management tools, Brandwatch offers a complementary suite of specialized, best-in-class products and services that support intelligently connected workflows. With Brandwatch, brands and agencies can adapt and thrive in today’s fast moving digital world by making smarter decisions and executing data-driven social strategies at every customer touchpoint.

Operating and serving clients the world over, Brandwatch has 17 offices across the globe and more than 1,000 employees worldwide.

As a Partner Success Associate, you are focused on securing healthy long-term relationships with our partners, ensuring the timely renewals of the end-customers, assisting our partners with any inquiries they might need additional help with and continuing the development of our partnership processes.

You are a driven, customer-centric, team player who loves leveraging your versatility and critical thinking aptitudes to develop relationships and deliver results.

What you’ll do:

    • Serve as the primary point of contact for the partners (resellers) during and post-implementation
    • Develop a trusted advisor relationship with the reseller stakeholders to help them drive product adoption with the end-customers
    • Educate the partners (resellers) on how to leverage features and new releases and communicate them effectively to the end customers
    • Help the partners understand the customer needs and link them to workflows in our products
    • Conduct periodic customer health-checks together with the partners to understand behaviour and proactively address inactivity and/or missed opportunities
    • Help strategise with the partners at key stages of the lifecycle on how to optimise the end customers’ use of the product, ensuring ROI
    • Partner with internal stakeholders to align account activities with the customer’s business case and strategy
    • Identify renewal risk and collaborate with internal teams and the partners to alleviate blockers and ensure a successful renewal

What you have:

    • English to a native fluency level
    • Minimum 1 year of experience. Ideally has had a full-time job or a lot of experience next to studies
    • Experience in either sales, customer success, account management, support or SoMe
    • Passion to develop and build a career in Customer Success
    • Customer-first mindset and strong relationship management skills (tailoring for the different stakeholders)
    • Excellent problem-solving skills and good technical knowledge
    • A passion for and strong knowledge of the digital marketing landscape to deliver valuable advice
    • Commercial acumen and comfortable with working towards set targets e.g. goal-driven and accountable
    • Solid organisational skills like project management and milestone completion
    • The drive to steer customers to succeed with a data-driven approach
    • Great communicator and skilled in engaging and explaining
    • SoMe knowledge or strong interest

What we offer:

    • The opportunity to partner with international colleagues across the global offices of a social media SaaS industry leader
    • A thorough onboarding process to set you up for success in your new role 
    • An open and informal working environment defined by high level of personal responsibility and follow-through, and excellent career development possibilities 
    • A pension scheme and health insurance
    • Our in-house canteen providing up to 3x meals per day, including drinks and healthy snacks
    • Full Calm subscription, 24/7 Employment Assistance Program

If you’ve found our job opportunity interesting but you don’t meet all of the requirements, it’s still worth applying. We’d love to hear from you!

At Cision, we're revolutionizing the way brands connect with their audiences. We provide PR, marketing, and social media professionals with the tools they need to excel in today's data-driven world, enabling them to see and be seen, understand and be understood by the audiences that matter most. Our deep expertise, exclusive data partnerships, and award-winning products, including CisionOne, Brandwatch, and PR Newswire, empower over 75,000 companies and organizations, including 84% of the Fortune 500, to achieve their goals.

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