Associate Customer Content Specialist

Albuquerque, New Mexico, USA
Customer Experience – Customer Service
Full-time

Cision is a leading global provider of software and services to communications and marketing professionals. Our flagship product, the Cision Communications Cloud, is an industry-leading comms platform that delivers best-in-class earned media monitoring and analytics, a comprehensive media and influencer contact database, newswire distribution, business results attribution capabilities, and much more.
 
Cision employs the brightest, most passionate folks in the tech industry. We’d love for you to join that group! We invest in our people through training and professional development and we empower them to grow their careers - because the most important measure of our success is yours.

Associate Customer Content Specialist
 
We are a leader in the professional communications software space. By investing in our brand and technologies, we are driving change in how communications pros distribute, monitor and evaluate their content. We invest in our people through training and management and empower them to drive their careers. 

You will help us by:

    • Strong customer service focus 
    • Become familiar with the company’s full suite of products and services 
    • Meet or exceed Activity Metrics as assigned 
    • Educate clients on PR Newswire services, products and procedures  
    • Being able to navigate the various platforms that are essential to the success of the role (Salesforce.com, OMC, Hub, Oracle basic and advanced collections, UMT, RemedyForce, LiveChat, IRIS, Lotus Notes, Leads database, Media Studio, CMS)

You will be a good fit if you have:

    • Bachelor’s degree required 
    • Detail oriented, goal driven  
    • Strong organizational skills 
    • Superior communications skills 
    • Strong background in customer service   

We will offer you:

    • State-of-the-art office
    • Medical, dental, vision
    • FSA (Health & dependent care)
    • Life & disability insurance
    • 401(k)
    • Flexible PTO and work arrangements
    • Casual work environment
    • Tuition reimbursement & professional training
Why Cision?

Cision Ltd (NYSE: CISN) is a leading global provider of innovative earned media software and services to public relations and marketing communications professionals. Cision’s Communications Cloud platform allows users to identify key influencers, craft and distribute strategic content, and measure meaningful impact of PR and Communications Teams’ campaigns. Cision has over 5,000 employees with offices in 23 countries throughout the Americas, EMEA, and APAC. For more information about our products and services, visit www.cision.com and follow us on Twitter @Cision.

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

Cision is committed to building an environment where all employees are set up to thrive and reach their full potential. We believe diversity, equity and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge, the largest CEO-driven business commitment to advance diversity and inclusion within the workplace.
 
EEO/AA employer M/F/D/V, 41 CFR 60–1.4