CX Insights Analyst

Remote - India
Brandwatch – CX /
Regular /

Key Responsibilities

    • Supporting the Insights Manager in the running of the VoC program including delivery of reports, by improving the data sources, and quality of feedback
    • Collaborating with RevOps to ensure data hygiene across our platforms
    • Responsible for maintenance and development of CX dashboards (SFDC and Gainsight) to inform priorities and improve GRR

Qualifications & Competencies

    • Minimum of 2 years of professional experience in a related field, ideally in B2B SaaS 
    • High level of general technical understanding 
    • Easily adopts to new technology  
    • Problem solving capabilities, attention to detail, data handling skills 
    • Excellent communication and interpersonal skills, including ability to build and maintain positive working relationships with team members, internal customers, high-level staff and external vendors, strong customer service orientation, good writing skills, ability to communicate technical issues to non-technical audiences 
    • Understanding of user experience 
    • Experience of working with large volumes of data 
    • Experience training and supporting users 
    • Knowledge of scripting languages (e.g., SQL) preferred 
    • Experience with Salesforce preferred 
    • Proficient in MS Office (primarily Excel)