Associate PRWeb Editor

Albuquerque, New Mexico, USA
Customer Experience – Customer Service
Full-time

Cision is a leading global provider of software and services to communications and marketing professionals. Our flagship product, the Cision Communications Cloud, is an industry-leading comms platform that delivers best-in-class earned media monitoring and analytics, a comprehensive media and influencer contact database, newswire distribution, business results attribution capabilities, and much more.
 
Cision employs the brightest, most passionate folks in the tech industry. We’d love for you to join that group! We invest in our people through training and professional development and we empower them to grow their careers - because the most important measure of our success is yours.

 

You will help us by:

    • Edits press releases for spelling, grammar, clarity, accuracy, objectivity, inoffensive material, etc. in images, links, and content
    • Formats approve and reviews press release for the quality of the news content
    • Provides general customer service on a wide range of topics through online Help Desk, Live Chat, incoming phone calls, and incoming e-mail messages
    • Consult customers by phone, chat, help desk and e-mail for editorial holds and other content-related issues
    • Follows PRWeb's mission to delight every customer and to find the "best possible outcome" for everyone
    • Performs other duties as assigned

You will be a good fit if you have:

    • Bachelor's degree in journalism, PR, communications, English or related field or equivalent experience writing or editing for news, publishing or public relations organization
    • Strong writing, editing, researching, proofreading, organizational and problem-solving skills
    • Experienced copy editing with format, grammar, clarity, etc.
    • Knowledge of the public relations and/or press release industry and of basic news values for a successful press release
    • Ability to coordinate, organize and prioritize multiple tasks
    • Experience with problem-solving and working with the public on a customer-service level
    • Proficiency with multi-tasking on a computer, using Microsoft Word, Web browsers and e-mail
    • Proficiency in internet research
    • Knowledge of search engine optimization a plus, but PRWeb will train candidates as well

We will offer you:

    • State-of-the-art office
    • Medical, dental, vision
    • FSA (Health & dependent care)
    • Life & disability insurance
    • 401(k)
    • Flexible PTO and work arrangements
    • Casual work environment
    • Tuition reimbursement & professional training
Why Cision?

Cision Ltd (NYSE: CISN) is a leading global provider of innovative earned media software and services to public relations and marketing communications professionals. Cision’s Communications Cloud platform allows users to identify key influencers, craft and distribute strategic content, and measure meaningful impact of PR and Communications Teams’ campaigns. Cision has over 5,000 employees with offices in 23 countries throughout the Americas, EMEA, and APAC. For more information about our products and services, visit www.cision.com and follow us on Twitter @Cision.

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

Cision is committed to building an environment where all employees are set up to thrive and reach their full potential. We believe diversity, equity and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge, the largest CEO-driven business commitment to advance diversity and inclusion within the workplace.
 
EEO/AA employer M/F/D/V, 41 CFR 60–1.4