Bilingual Onboarding Specialist (Spanish speaking)

Remote - USA
Brandwatch – CX /
Regular /
Brandwatch, a Cision product, empowers over 5,000 of the world’s most admired companies to understand and engage with customers at the speed of social. 

Combining pioneering, AI-enriched digital consumer intelligence with industry-leading social media management tools, Brandwatch offers a complementary suite of specialized, best-in-class products and services that support intelligently connected workflows. With Brandwatch, brands and agencies can adapt and thrive in today’s fast moving digital world by making smarter decisions and executing data-driven social strategies at every customer touchpoint.

Operating and serving clients the world over, Brandwatch has 17 offices across the globe and more than 1,000 employees worldwide.

The Onboarding team is a global team of product experts whose mission is to enable customers to turn social data into practical insights that inform strategic business decisions. We provide customers with a tailored and scalable data and visualisation ecosystem, as well as enablement programs that empower customers with the knowledge and skills to confidently use Brandwatch and utilise social intelligence to harness the power of social across the enterprise.

This role is primarily one of consulting and coordinating people across multiple internal and external teams to ensure the smooth planning, execution and implementation of small and large-scale setup solutions across the Brandwatch product suite.

We're looking for someone who:

    • Will become an expert in the Brandwatch suite of products and stays up to date on industry trends
    • Can autonomously design and deliver project solutions in a way that addresses all of the client's objectives, while allowing for future scalability.
    • Can coordinate resources and delegate where needed ensuring all work meets the highest level of standard
    • Is able to drive long-term product adoption by making proactive recommendations about best practices and potential projects, advancing clients in their use of the platform
    • Thrives on consulting with clients, getting to truly understand their requirements and helping them achieve their business goals
    • Can manage several complex customer engagements simultaneously, balancing the needs of multiple customer stakeholders, while ensuring a successful and timely completion
    • Represent Brandwatch in client-facing meetings by presenting to users and key stakeholders
    • Represents the team and builds exposure internally and externally (events).

You'll need:

    • A passion for helping customers and a dedication to providing a best-in-class service experience.
    • Prior experience with software onboarding or customer-facing roles
    • An ability to adapt quickly to new software and constantly changing business requirements.
    • An ability to use data to analyze results and make data-driven decisions
    • Experience working in a deadline-driven environment
    • Strong communication skills and the ability to build strong relationships quickly
    • Proven experience in social media marketing and/or social media management.

Nice to have:

    • Demonstrated expertise in developing and implementing social media strategies across various platforms.
    • Proficiency in utilizing social media management tools and analytics to track performance and optimize campaigns.
    • Strong understanding of social media algorithms, trends, and best practices.
    • Up-to-date knowledge of industry trends and emerging social media platforms.
$65,000 - $75,000 a year
For Individuals based in Colorado, Washington, New York, and California Cision is required to disclose a salary range for this role. This compensation range of $65,000-75,000 is specific to Colorado, Washington, New York, and California, however base pay may vary depending on a range of relevant factors.
If you’ve found our job opportunity interesting but you don’t meet all of the requirements, it’s still worth applying. We’d love to hear from you!

At Cision, we're revolutionizing the way brands connect with their audiences. We provide PR, marketing, and social media professionals with the tools they need to excel in today's data-driven world, enabling them to see and be seen, understand and be understood by the audiences that matter most. Our deep expertise, exclusive data partnerships, and award-winning products, including CisionOne, Brandwatch, and PR Newswire, empower over 75,000 companies and organizations, including 84% of the Fortune 500, to achieve their goals.

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