Customer Content Specialist (11:30PM to 8:00 AM IST Shift, Tue to Sat)
Bangalore, India
Cision – Global Distribution /
Regular /
On-site
About PR Newswire and Cision:
PR Newswire, a Cision company, is the premier global provider of multimedia platforms and distribution that marketers, corporate communicators, sustainability officers, public affairs and investor relations officers leverage to engage key audiences. Having pioneered the commercial news distribution industry over 60 years ago, PR Newswire today provides end-to-end solutions to produce, optimize and target content -- and then distribute and measure results. Combining the world's largest multi-channel, multi-cultural content distribution and optimization network with comprehensive workflow tools and platforms, PR Newswire powers the stories of organizations around the world. PR Newswire serves tens of thousands of clients from offices in the Americas, Europe, Middle East, Africa and Asia-Pacific regions. Cision is a leading media communication technology and analytics company that enables marketers and communicators to effectively manage their earned media programs in coordination with paid and owned channels to drive business impact.
Job Summary:
Set up and confirm orders submitted for distribution through the PR Newswire and PRWeb brands of content distribution, including vetting content for acceptability, reviewing and confirming order details with clients to accurately pass information through to a processing queue, counseling clients on additional product solutions, and providing effective communication both verbal and written to support clients through the distribution process.
Key Responsibility areas
- Apply acceptability guidelines to submitted content and identify when content fails to adhere and what measures may need to be taken (ie. counseling client on necessary changes, holding order with proper notations, escalating to management, etc.).
- Setting up orders to ensure all necessary information was submitted so that the order can be processed and distributed as directed by the client.
- Calling clients to confirm order details and obtain any missing information.
- Counseling clients (via phone and email) on additional or enhanced product solutions to assist client communication goals and impact internal revenue generation.
- Provide effective verbal and written communication to clients and colleagues by phone, email, internal messaging systems, and in notations on various orders.
- Maintain excellent knowledge of PR Newswire product and service offerings to advice and counsel clients.
Minimum Qualifications:
- Bachelor's degree in journalism, PR, communications, English or related field,
- Preferred experience in writing or editing for news, publishing or public relations organization.
- As the face (or voice) to the client, imperative to have outstanding communication skills and ability to grasp clients' needs.
- Ability to build long-lasting relationships and establish a professional rapport while meeting customer demands.
- Experience in client engagement and calling to confirm and pitch addons.
- Knowledge of the public relations and/or press release industry and of basic news values for a successful press release.
- Prioritizing which job needs to be handled next.
- Content acceptability and whether or not to escalate for further review.
- Proficiency with multi-tasking on a computer, using Microsoft Word, Web browsers and e-mail.
