CX Product Owner

Remote - India
Brandwatch – CX /
Regular /

Key Responsibilities

    • Our internal expert on the Gainsight tool responsible for CX enablement and adoption to improve our ROI from the investment
    • Manage the strategic direction of the roadmap for Gainsight through stakeholder interviews and liaison with our vendor
    • Responsible for driving adoption of key behaviours in the tool through enablement and workflow improvement
    • Responsible for establishing measures of success and reporting against those measures, to guide future planning (support from Insight analyst) 

Qualifications & Competencies

    • Minimum of 5 years of professional experience with a working knowledge of Customer Success and the SaaS lifecycle
    • Working knowledge of Gainsight
    • Excellent communication and interpersonal skills, including ability to build and maintain positive working relationships with team members, internal customers, high-level staff and external vendors, strong customer service orientation, good writing skills, ability to communicate technical issues to non-technical audiences 
    • Experience managing projects and delivering to deadlines
    • Experience in CS or Sales enablement or other training via an elearning program
    • Experience working in a highly collaborative, dynamic, and team-oriented work environment 
    • High level of general technical understanding 
    • Easily adapts to new technology 
    • Problem solving capabilities, attention to detail, data handling skills 
    • Understanding of user experience 
    • Proficient in MS Office (PPT & Excel)