Research Consultant
Melbourne, Australia
Brandwatch – Professional Services /
Regular /
Hybrid
Brandwatch, a Cision product, empowers over 5,000 of the world’s most admired companies to understand and engage with customers at the speed of social.
Combining pioneering, AI-enriched digital consumer intelligence with industry-leading social media management tools, Brandwatch offers a complementary suite of specialized, best-in-class products and services that support intelligently connected workflows. With Brandwatch, brands and agencies can adapt and thrive in today’s fast moving digital world by making smarter decisions and executing data-driven social strategies at every customer touchpoint.
Operating and serving clients the world over, Brandwatch has 17 offices across the globe and more than 1,000 employees worldwide.
The Professional Services team’s mission is to drive adoption, expansion and retention of the Brandwatch suite of products, by delivering actionable insights, intelligent solutions and remarkable service. As a member of the Strategy & Insights team within Professional Services, you will lead the delivery of bespoke research projects designed to help our clients understand their brands, consumers and industries and take action with this knowledge. In this role, you will manage a portfolio of Strategy & Insights accounts, serving as their strategic consultant and identifying ways to digital consumer intelligence to provide business insights.
What you'll do;
- Own a portfolio of accounts, managing the development, execution and delivery of custom research projects and serving as a strategic advisor within the Consumer Intelligence and Social Media space.
- Effectively manage project teams of analysts and/or freelancers, collaborating closely on deliverables and client relationships, and overseeing projects
- Oversee client communication and ensure project delivery is on time and on target.
- Undertake complex data analysis to provide insights answering client business questions.
- Review client deliverables created by analysts and/or freelancers for substance, accuracy, spelling/grammar and provide constructive feedback.
- Own the commercial scoping with our clients, to ensure quality of pricing, discovery and delivery.
- Represent the team in client-facing meetings and present to internal and external audiences.
- Help develop new methodologies, delivery mechanisms, visualisations, external data integrations, and tools to deliver premier research capabilities.
- Gain an understanding of the full range of Brandwatch products.
- Stay up to date on industry trends and broader research trends.
- Support the upskilling and development of team members.
- Some travel might be required by some clients, but it’s not the norm.
What you have;
- 5+ years of commercial research experience, preferably with exposure to consumer insights and social media research.
- Ability to create compelling narratives and innovative data visualisations in report deliverables.
- Willingness and capacity to coach more junior team members.
- Superb business writing, communication and presentation skills.
- Excellent organisational and project management skills.
- Technical aptitude for learning new software and conducting both quantitative and qualitative analyses.
- Strong level of competency in Excel (including formulas, pivot tables & charting), Word and PowerPoint.
- Experience with Brandwatch Consumer Research tool or a similar social listening tool is a plus, but not a prerequisite.
What we offer;
- A collaborative, inclusive and high-performing environment
- A hybrid working model
- 25 days of annual leave per year
- 4 wellness days off to encourage a healthy work-life balance
- Clearly defined career path
- 16 weeks paid parental leave
- A highly competitive compensation package
- An open, informal, diverse and multinational working environment
If you’ve found our job opportunity interesting but you don’t meet all of the requirements, it’s still worth applying. We’d love to hear from you!
At Cision, we're revolutionizing the way brands connect with their audiences. We provide PR, marketing, and social media professionals with the tools they need to excel in today's data-driven world, enabling them to see and be seen, understand and be understood by the audiences that matter most. Our deep expertise, exclusive data partnerships, and award-winning products, including CisionOne, Brandwatch, and PR Newswire, empower over 75,000 companies and organizations, including 84% of the Fortune 500, to achieve their goals.
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com
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